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The Conflict Resolution in Product Experience Design Based on Evaporating Cloud of the Theory of Constraints

Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9186)

Abstract

In design practice, we will meet with various target conflict and challenges. On most of the times, compromising is usually used to solve the conflict. However, in this paper we are trying to solve it by making win-win design solution other than making compromise. This can help satisfy different needs and still target to have outstanding user experience. In order to make no compromise design solution, a new thinking process will be introduced—the evaporating cloud of the theory of constraint to resolve the conflict during the design practice. The results obtained in this paper include a new approach to thinking method in design practice. The impacts of our obtained results are reducing the prejudice towards compromise in design practice and make people believe win-win solution existing on the complicated design practice. This thinking method can also be permeated into a wide range of detail design practice.

Keywords

Design thinking Evaporating cloud Conflict resolution Product experience design 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.JD.COM, Interaction DesignerShanghaiChina

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