Lessons Learned in Usability Consulting

  • Tim SchneidermeierEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9186)


User-centered design in varying domains and contexts defines the daily routine of (external) usability consultants. Understanding users, their tasks and goals is essential for a successful project. This can be quite challenging, especially in more complex domains. Documenting design decisions and solutions provides a sound basis for efficient and sustainable further development by reusing design knowledge and artifacts.


Usability consulting Return on investment Sustainability Design reuse Documentation 


  1. Bias, R.G., Mayhew, D.J.: Cost-Justifying Usability. Academic Press, Boston (1994)Google Scholar
  2. Bias, R.G., Mayhew, D.J.: Cost-Justifying Usability. An Update for the Internet Age, Second Edition, 2nd edn. Morgan Kaufmann, San Francisco (2005)Google Scholar
  3. Bolchini, D., Randazzo, G.: Capturing visions and goals to inform communication design. In: Proceedings of the 23rd Annual International Conference on Design of Communication: Documenting & Designing for Pervasive Information (SIGDOC 2005), pp. 131–137. ACM, New York (2005). doi: 10.1145/1085313.1085344
  4. Chilana, P.K., Wobbrock, J.O., Ko, A.J.: Understanding usability practices in complex domains. In: Proceedings of the 28th International Conference on Human Factors in Computing Systems (CHI 2010), p. 2337. ACM Press, New York (2010). doi: 10.1145/1753326.1753678
  5. Consultant (n.d.): In Wikipedia. Accessed 15 Feb 2015
  6. Feiner, J. Andrews, K., Krajnc, E.: UsabML: formalising the exchange of usability findings. In: Proceedings of the 2nd ACM SIGCHI Symposium on Engineering Interactive Computing Systems (EICS 2010), pp. 297–302. ACM Press, New York (2010). doi: 10.1145/1822018.1822065
  7. Gore, Al: A letter from Vice President Al Gore. Common Ground 8(3), 1 (1998)MathSciNetGoogle Scholar
  8. Graefe, T.M., Keenan, S.L., Bowen, K.C.: Meeting the challenge of measuring return on investment for user centered development. In: CHI 2003 Extended Abstracts on Human Factors in Computing Systems (CHI 2003), p. 860. ACM Press, New York (2003). doi: 10.1145/765891.766036
  9. ISO 9241–210: Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems. Beuth, Berlin (2010)Google Scholar
  10. Kramer, K.-L.: User Experience in the Age of Sustainability: A Practitioner’s Blueprint. Morgan Kaufmann, San Francisco (2012)Google Scholar
  11. Marcus, A.: User interface design’s return on investment: examples and statistics. In: Bias, R.G., Mayhew, D.J. (eds.) Cost-Justifying Usability, 2nd edn, pp. 17–39. Morgan Kaufmann, San Francisco (2005)CrossRefGoogle Scholar
  12. Nielsen, J., Berger, J.M., Gilutz, S., Whitenton, K.: Return on Investment (ROI) for Usability, 4th edn. Nielsen Norman Group, Fremont (2008)Google Scholar
  13. Rosenberg, D.: The myths of usability ROI. Interactions 11(5), 22 (2004). doi: 10.1145/1015530.1015541 CrossRefGoogle Scholar
  14. Schneidermeier, T., Fuchs, M., Heckner, M.: Über Höhen und Tiefen des Usability-Consulting in komplexen Domänen. In: Usability Professionals 2014 (2014)Google Scholar
  15. Shedroff, N.: Design is the Problem: The Future of Design Must be Sustainable, p. 352. Rosenfeld Media, New York (2009)Google Scholar
  16. Sivaloganathan, S., Shahin, T.M.M.: Design reuse: an overview. Proc. Inst. Mech. Eng. Part B: J. Eng. Manuf. 213(7), 641–654 (1999). doi: 10.1243/0954405991517092 CrossRefGoogle Scholar
  17. Turner, C.W.: A strategic approach to metrics for user experience designers. J. Usability Stud. 6(2), 52–59 (2011)Google Scholar
  18. The Standish Group: CHAOS (1994). Accessed 19 Feb 2015
  19. The Standish Group: CHAOS Manifesto 2013. Think Big, Act Small (2013). Accessed 19 Feb 2015
  20. The Standish Group: CHAOS Report 2014 (2015). Accessed 19 Feb 2015
  21. Weinschenk, S.: Usability: A Business Case (white paper). Human Factors International, Fairfield, IA (2005)Google Scholar
  22. World Commission on Environment and Development: Our Common Future. Oxford University Press, Oxford (1990)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Media Informatics GroupUniversity of RegensburgRegensburgGermany

Personalised recommendations