Advertisement

User Experience Evaluations: Challenges for Newcomers

  • Cristian RusuEmail author
  • Virginica Rusu
  • Silvana Roncagliolo
  • Juan Apablaza
  • Virginia Zaraza Rusu
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9186)

Abstract

Human – Computer Interaction (HCI) should be a basic part of the formative process of all computer science professionals. Usability and User Experience (UX) were (re)defined by many authors and well recognized standards. UX is usually considered as an extension of usability. To move from usability to UX seems to be a tendency lately. Forming usability/UX evaluators is a challenging task. Practice is usually more appealing and persuasive than theory. The paper presents a study on the perception of (novice) evaluators over generic and specific usability heuristics.

Keywords

Usability User experience Usability evaluation Heuristic evaluation Usability heuristics 

References

  1. 1.
    CS2013: Computer Science Curricula 2013. Curriculum Guidelines for Undergraduate Degree Programs in Computer Science (Final Report). ACM/IEEE-CS Joint Task Force on Computing Curricula, ACM/IEEE Computer Society (2013)Google Scholar
  2. 2.
    ISO 9241-210: Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems. International Organization for Standardization, Geneva (2010)Google Scholar
  3. 3.
    Roto, V., Law, E., Vermeeren, A., Hoonhout, J.: User Experience White Paper. Bringing Clarity to the Concept of User Experience. http://www.allaboutux.org/uxwhitepaper. Accessed 20 Nov 2014
  4. 4.
    Collazos, C., Granollers, T., Rusu, C.: A survey of human-computer interaction into the computer science curricula in Iberoamerica. In: 8th International Conference on Information Technology: New Generations (ITNG 2011), pp. 151–156. IEEE Computer Society Press (2011)Google Scholar
  5. 5.
    Lewis, J.: Usability: lessons learned… and yet to be learned. Int. J. Hum.-Comput. Interact. 30(9), 663–684 (2014)CrossRefGoogle Scholar
  6. 6.
    ISO 9241-11: Ergonomic requirements for office work with visual display terminals (VDTs) – Part 11: Guidance on usability. International Organization for Standardization, Geneva (1998)Google Scholar
  7. 7.
    ISO/IEC 25010: Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — System and software quality models. International Organization for Standardization, Geneva (2011)Google Scholar
  8. 8.
    Nielsen, J., Loranger, H.: Prioritizing Web Usability. New Riders, Berkley (2006)Google Scholar
  9. 9.
    Sharp, H., Rogers, Y., Preece, J.: Interaction Design: Beyond Human-Computer Interaction. Wiley, Chichester (2007)Google Scholar
  10. 10.
    Usability.gov: Improving the User Experience. U.S. Department of Health & Human Services. http://www.usability.gov/. Accessed 20 Nov 2014
  11. 11.
    Rusu, C., Roncagliolo, S., Rusu, V., Collazos C.: A methodology to establish usability heuristics. In: The Fourth International Conference on Advances in Computer-Human Interactions (ACHI 2011), pp. 59–62. IARIA (2011)Google Scholar
  12. 12.
    Wiberg, C., Jegers, K., Desurvire, H.: How applicable is your evaluation methods – really? In: The Second International Conference on Advances in Computer-Human Interactions (ACHI 2009), pp. 324–328. IEEE Computer Society Press (2009)Google Scholar
  13. 13.
    Kuniavsky, M.: Observing the User Experience: A Practitioner’s Guide to User Research. Morgan Kaufmann, San Francisco (2003)Google Scholar
  14. 14.
    UXPA.org: User Experience Professionals Association. http://uxpa.org/. Accessed 20 Nov 2014
  15. 15.
    Allaboutux.org: All About UX. http://www.allaboutux.org/. Accessed 20 Nov 2014
  16. 16.
    Mitchell, P.: A Step-by-Step Guide to Usability Testing. iUniverse, New York (2007)Google Scholar
  17. 17.
    Dumas, J., Fox, J.: Usability testing: current practice and future directions. In: Sears, A., Jacko, J. (eds.) The Human – Computer Interaction Handbook: Fundamentals. Evolving Technologies and Emerging Applications, pp. 1129–1149. Taylor & Francis, New York (2008)Google Scholar
  18. 18.
    Cockton, G., Woolrych, A., Lavery, D.: Inspection – based evaluations. In: Sears, A., Jacko, J. (eds.) The Human – Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, pp. 1171–1189. Taylor & Francis, New York (2008)Google Scholar
  19. 19.
    Nielsen, J., Mack, R.L.: Usability Inspection Methods. Wiley, New York (1994)CrossRefGoogle Scholar
  20. 20.
    Quiñones, D., Rusu, C., Roncagliolo, S.: Redefining usability heuristics for transactional web applications. In: 11th International Conference on Information Technology: New Generations (ITNG 2014), pp. 260–265. IEEE Computer Society Press (2014)Google Scholar
  21. 21.
    Inostroza, R., Rusu, C., Roncagliolo, S., Rusu, V.: Usability heuristics for touchscreen-based mobile devices: update. In: First Chilean Conference on Human - Computer Interaction (ChileCHI 2013), pp. 24–29. ACM International Conference Proceeding Series (2013)Google Scholar
  22. 22.
    Roncagliolo, S., Rusu, V., Rusu, C., Tapia, G., Hayvar, D., Gorgan, D.: Grid computing usability heuristics in practice. In: 8th International Conference on Information Technology: New Generations (ITNG 2011), pp. 145–150. IEEE Computer Society Press (2011)Google Scholar
  23. 23.
    Solano, A., Rusu, C., Collazos, C., Arciniegas, J.: Evaluating interactive digital television applications through usability heuristics. Ingeniare 21(1), 16–29 (2013)Google Scholar
  24. 24.
    Rusu, C., Muñoz, R., Roncagliolo, S., Rudloff, S., Rusu, V., Figueroa, A.: Usability heuristics for virtual worlds. In: The Third International Conference on Advances in Future Internet (AFIN 2011), pp. 16–19. IARIA (2011)Google Scholar
  25. 25.
    Diaz, J., Rusu, C., Pow-Sang, J., Roncagliolo, S.: A cultural – oriented usability heuristics proposal. In: First Chilean Conference on Human - Computer Interaction (ChileCHI 2013), pp. 82–87. ACM International Conference Proceeding Series (2013)Google Scholar
  26. 26.
    Jimenez, C., Rusu, C., Roncagliolo, S., Inostroza, R., Rusu, V.: Evaluating a methodology to establish usability heuristics. In: 31st International Conference of the Chilean Computer Science Society (SCCC 2012), pp. 51–59. IEEE Computer Society Press (2013)Google Scholar
  27. 27.
    Rusu, C., Rusu, V., Roncagliolo, S.: Usability practice: the appealing way to HCI. In: The First International Conference on Advances in Computer-Human Interactions (ACHI 2008), pp. 265–270. IEEE Computer Society Press (2008)Google Scholar
  28. 28.
    ACM SIGCHI: ACM SIGCHI Curricula for Human-Computer Interaction. http://old.sigchi.org/cdg/cdg2.html#2_1. Accessed 12 Nov 2014
  29. 29.
    Rusu, C., Rusu, V.: Teaching HCI: a challenging intercultural, interdisciplinary, cross-field experience. In: Ishida, T., Fussell, S.R., Vossen, P.T.J.M. (eds.) IWIC 2007. LNCS, vol. 4568, pp. 344–354. Springer, Heidelberg (2007)CrossRefGoogle Scholar
  30. 30.
    Jimenez, C., Rusu, C., Rusu, V., Roncagliolo, S., Inostroza, R.: Formal specification of usability heuristics: how convenient it is? In: 2nd International Workshop on Evidential Assessment of Software Technologies (EAST 2012), pp. 55–60. ACM International Conference Proceeding Series, (2012)Google Scholar
  31. 31.
    Paz, F., Villanueva, D., Rusu, C., Roncagliolo, S., Pow-Sang, J.A.: Experimental evaluation of usability heuristics. In: 10th International Conference on Information Technology: New Generations (ITNG 2013), pp. 119–126. IEEE Computer Society Press (2013)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Cristian Rusu
    • 1
    Email author
  • Virginica Rusu
    • 2
  • Silvana Roncagliolo
    • 1
  • Juan Apablaza
    • 1
  • Virginia Zaraza Rusu
    • 1
  1. 1.Pontificia Universidad Católica de ValparaísoValparaísoChile
  2. 2.Universidad de Playa AnchaValparaísoChile

Personalised recommendations