Abstract
High value technology product services are based on the quality of the product knowledge and its accessibility. Transfer of the knowledge to the customer, starts by capturing it from the developers and documenting it properly. The next stage of knowledge transfer is high quality training of operators, service engineers and the technical community who deals with the product. The quality level of knowledge updates is reflected in the product’s utilization and recovery time.
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© 2016 Springer International Publishing Switzerland
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Issar, G., Navon, L.R. (2016). Services and Customer Assurance. In: Operational Excellence. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-20699-8_31
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DOI: https://doi.org/10.1007/978-3-319-20699-8_31
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-20698-1
Online ISBN: 978-3-319-20699-8
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