Abstract
Due to current fragmentation and worldwide distribution of current operations, a united quality philosophy is important for consistent quality operations performance and for its improvement. The operations quality structure is built of systems, processes, continuous improvement and quality culture. This chapter describes major system and processes required in order to ensure product quality. The Systems and processes are described from the early stage of product design, to the performance and customer feedback on product quality.
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© 2016 Springer International Publishing Switzerland
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Issar, G., Navon, L.R. (2016). Quality. In: Operational Excellence. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-20699-8_27
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DOI: https://doi.org/10.1007/978-3-319-20699-8_27
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-20698-1
Online ISBN: 978-3-319-20699-8
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