Improving Touchscreen Accessibility in Self-Service Technology

  • Elina JokisuuEmail author
  • Mike McKenna
  • Andrew W. D. Smith
  • Phil Day
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9176)


There is a growing trend towards touchscreens in self-service terminals, such as ATMs and airport check-ins. However, these touchscreen-based interfaces pose significant accessibility challenges, particularly for people with visual impairment. This paper presents two research and development projects aimed at improving touchscreen accessibility of self-service technology: one describing the development of a physical input device and another investigating gesture-based input techniques. These two projects are used to illustrate the key challenges of accessibility in self-service technology.


Self-service technology SST Touchscreen Accessibility Visual impairment 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Elina Jokisuu
    • 1
    Email author
  • Mike McKenna
    • 1
  • Andrew W. D. Smith
    • 1
  • Phil Day
    • 1
  1. 1.Consumer Experience, NCR CorporationDundeeUK

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