Hey, I Have a Problem in the System: Who Can Help Me? An Investigation of Facebook Users Interaction When Facing Privacy Problems

  • Marilia S. MendesEmail author
  • Elizabeth Furtado
  • Guido Militao
  • Miguel F. de Castro
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9190)


When users face problems while using social systems, they tend to expose these problems in the own system, by asking their contacts for solutions. The other users, in turn, interact differently with certain types of content. In this study, we conducted an experiment with 52 postings of Facebook users in order to investigate the user interaction regarding postings about system problems. The results show that most users interact by providing help and solutions.


Human computer interaction Facebook Interaction 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Marilia S. Mendes
    • 1
    Email author
  • Elizabeth Furtado
    • 2
  • Guido Militao
    • 2
  • Miguel F. de Castro
    • 3
  1. 1.Federal University of Ceará (UFC)RussasBrazil
  2. 2.University of Fortaleza (Unifor)FortalezaBrazil
  3. 3.Federal University of Ceará (UFC)FortalezaBrazil

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