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Differential Effects of Supervisory Coaching and Leader Member Exchange on Salesperson’s Behavior and Performance

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Marketing Challenges in a Turbulent Business Environment

Abstract

In the last few decades, the world of personal selling and sales management changed dramatically; turbulence and rapid change challenged salespersons and sales managers to proactively respond to a more complex sales environment, and to an increased demand to collaborate with customers and colleagues (Ingram 2004; Ingram et al. 2005).

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Correspondence to Claudio Pousa .

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© 2016 The Academy of Marketing Science

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Pousa, C., Mathieu, A. (2016). Differential Effects of Supervisory Coaching and Leader Member Exchange on Salesperson’s Behavior and Performance. In: Groza, M., Ragland, C. (eds) Marketing Challenges in a Turbulent Business Environment. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-19428-8_17

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