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Role and Task Recommendation and Social Tagging to Enable Social Business Process Management

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Enterprise, Business-Process and Information Systems Modeling (BPMDS 2015, EMMSAD 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 214))

Abstract

Traditional Business Process Management (BPM) poses a number of limitations for the management of ad-hoc processes, where the execution paths are not designed a priori and evolve during enactment. Social BPM, which predicates to integrate social software into the BPM lifecycle, has emerged as an answer to such limitations. This paper presents a framework for social BPM in which social tagging is used to capture process knowledge emerging during the enactment and design of the processes. Process knowledge concerns both the type of activities chosen to fulfil a certain goal and the skills and experience of users in executing specific tasks. Such knowledge is exploited by recommendation tools to support the design and enactment of future process instances. We first provide an overview of our framework, introducing the concepts of role and task recommendations, which are supported by social tagging. These mechanisms are then elaborated further by an example. Eventually, we discuss a prototype of our framework enabling collaborative process design and execution.

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Author information

Authors and Affiliations

  1. Centre on Adaptive Computing Systems, City University London, London, UK

    Mohammad Ehson Rangiha & Marco Comuzzi

  2. VLTN GCV, Terninckstraat 13/208, 2000, Antwerp, Belgium

    Bill Karakostas

Authors
  1. Mohammad Ehson Rangiha
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  2. Marco Comuzzi
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  3. Bill Karakostas
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Corresponding author

Correspondence to Mohammad Ehson Rangiha .

Editor information

Editors and Affiliations

  1. Luxembourg Institute of Science & Technology, Luxembourg, Luxembourg

    Khaled Gaaloul

  2. Munich University of Applied Sciences, Munich, Germany

    Rainer Schmidt

  3. Université Paris 1 Panthéon – Sorbonne, Paris, France

    Selmin Nurcan

  4. Lusofona University, Lisbon, Portugal

    Sérgio Guerreiro

  5. Luxembourg Institute of Science & Technology, Luxembourg, Luxembourg

    Qin Ma

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© 2015 Springer International Publishing Switzerland

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Rangiha, M.E., Comuzzi, M., Karakostas, B. (2015). Role and Task Recommendation and Social Tagging to Enable Social Business Process Management. In: Gaaloul, K., Schmidt, R., Nurcan, S., Guerreiro, S., Ma, Q. (eds) Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2015 2015. Lecture Notes in Business Information Processing, vol 214. Springer, Cham. https://doi.org/10.1007/978-3-319-19237-6_5

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  • DOI: https://doi.org/10.1007/978-3-319-19237-6_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19236-9

  • Online ISBN: 978-3-319-19237-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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