Abstract
Business process models have traditionally been an effective way of examining business practices to identify areas for improvement. While common information gathering approaches are generally efficacious, they can be quite time consuming and have the risk of developing inaccuracies when information is forgotten or incorrectly interpreted by analysts. In this study, the potential of a role-playing approach for process elicitation and specification has been examined. This method allows stakeholders to enter a virtual world and role-play actions as they would in reality. As actions are completed, a model is automatically developed, removing the need for stakeholders to learn and understand a modelling grammar. Empirical data obtained in this study suggests that this approach may not only improve both the number of individual process task steps remembered and the correctness of task ordering, but also provide a reduction in the time required for stakeholders to model a process view.
Chapter PDF
Similar content being viewed by others
Keywords
References
von Alan, R.H., March, S.T., Park, J., Ram, S.: Design science in information systems research. MIS Quarterly 28(1), 75–105 (2004)
Balota, D.A., Marsh, E.J.: Cognitive psychology: Key readings. Psychology Press (2004)
Barsalou, L.W., Niedenthal, P.M., Barbey, A.K., Ruppert, J.A.: Social embodiment. Psychology of Learning and Motivation 43, 43–92 (2003)
Brown, J.S., Collins, A., Duguid, P.: Situated cognition and the culture of learning. Educational Researcher 18(1), 32–42 (1989)
Brown, R., Rinderle-Ma, S., Kriglstein, S., Kabicher-Fuchs, S.: Augmenting and assisting model elicitation tasks with 3D virtual world context metadata. In: Meersman, R., Panetto, H., Dillon, T., Missikoff, M., Liu, L., Pastor, O., Cuzzocrea, A., Sellis, T. (eds.) OTM 2014. LNCS, vol. 8841, pp. 39–56. Springer, Heidelberg (2014)
Coughlan, J., Lycett, M., Macredie, R.D.: Communication issues in requirements elicitation: a content analysis of stakeholder experiences. Information and Software Technology 45(8), 525–537 (2003)
Davis, A., Dieste, O., Hickey, A., Juristo, N., Moreno, A.: Effectiveness of requirements elicitation techniques: empirical results derived from a systematic review. In: 14th IEEE International Conference Requirements Engineering, pp. 179–188 (2006)
Dinh, H.Q., Walker, N., Hodges, L.F., Song, C., Kobayashi, A.: Evaluating the importance of multi-sensory input on memory and the sense of presence in virtual environments. In: Proceedings of the IEEE Virtual Reality, 1999, pp. 222–228. IEEE (1999)
Duncan, I., Miller, A., Jiang, S.: A taxonomy of virtual worlds usage in education. British Journal of Educational Technology 43(6), 949–964 (2012)
Fleischmann, A., Ra, S., Singer, R.: S-BPM Illustrated. Springer (2013)
Grosskopf, A., Edelman, J., Weske, M.: Tangible business process modeling – methodology and experiment design. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds.) BPM 2009. LNBIP, vol. 43, pp. 489–500. Springer, Heidelberg (2010)
Guo, H., Brown, R., Rasmussen, R.: A theoretical basis for using virtual worlds as a personalised process visualisation approach. In: Franch, X., Soffer, P. (eds.) CAiSE Workshops 2013. LNBIP, vol. 148, pp. 229–240. Springer, Heidelberg (2013)
Hammer, M.: What is business process management? In: Rosemann, M., vom Brocke, J. (eds.) Handbook on Business Process Management, pp. 3–16. Springer (2010)
Harman, J., Brown, R., Kannengiesser, U., Meyer, N., Rothschädl, T.: Model as you do: engaging an S-BPM vendor on process modelling in 3D virtual worlds. In: Fleischmann, A., Schmidt, W., Stary, C. (eds.) S-BPM In the Wild - A Field Study Book. Springer (2015)
Harmon, P., Wolf, C.: The state of business process management 2014, BPTrends Technical Report (2014)
Hew, K.F., Cheung, W.S.: Use of three-dimensional (3-D) immersive virtual worlds in k-12 and higher education settings: A review of the research. British Journal of Educational Technology 41(1), 33–55 (2010)
Kabicher, S., Rinderle-Ma, S.: Human-centered process engineering based on content analysis and process view aggregation. In: Mouratidis, H., Rolland, C. (eds.) CAiSE 2011. LNCS, vol. 6741, pp. 467–481. Springer, Heidelberg (2011)
Lewis, J.R.: IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction 7(1), 57–78 (1995)
Oppl, S., Rothschädl, T.: Separation of concerns in model elicitation – role-based actor-driven business process modeling. In: Zehbold, C. (ed.) S-BPM ONE 2014. CCIS, vol. 422, pp. 3–20. Springer, Heidelberg (2014)
Parsaye, K., Chignell, M.: Expert systems for experts. Wiley (1988)
Perfetti, C.A.: Lexical density and phrase structure depth as variables in sentence retention. Journal of Verbal Learning and Verbal Behavior 8(6), 719–724 (1969)
Poppe, E., Brown, R., Recker, J., Johnson, D.: Improving remote collaborative process modelling using embodiment in 3D virtual environments. In: Proceedings of the Ninth Asia-Pacific Conference on Conceptual Modelling, vol. 143, pp. 51–60. APCCM 2013. Australian Computer Society Inc, Darlinghurst, Australia (2013)
Qu, C., Brinkman, W., Wiggers, P., Heynderickx, I.: The effect of priming pictures and videos on a question-answer dialog scenario in a virtual environment. Presence 22(2), 91–109 (2013)
Recker, J., Safrudin, N., Rosemann, M.: How novices model business processes. In: Hull, R., Mendling, J., Tai, S. (eds.) BPM 2010. LNCS, vol. 6336, pp. 29–44. Springer, Heidelberg (2010)
Rosemann, M., vom Brocke, J.: The six core elements of business process management. In: Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 1. IHIS, pp. 107–122. Springer, Berlin Heidelberg (2010)
Schacter, D.L., Buckner, R.L.: Priming and the brain. Neuron 20(2), 185–195 (1998)
Smith, E.A.: The role of tacit and explicit knowledge in the workplace. Journal of Knowledge Management 5(4), 311–321 (2001)
Sneed, S.: Mapping possibilities of S-BPM and BPMN 2.0. In: Oppl, S., Fleischmann, A. (eds.) S-BPM ONE 2012. CCIS, vol. 284, pp. 91–105. Springer, Heidelberg (2012)
Verner, L.: Bpm: The promise and the challenge. Queue 2(1), 82–91 (2004)
Virvou, M., Katsionis, G.: On the usability and likeability of virtual reality games for education: The case of VR-Engage. Computers & Education 50(1), 154–178 (2008)
Wiecha, J., Heyden, R., Sternthal, E., Merialdi, M.: Learning in a virtual world: experience with using second life for medical education. Journal of medical Internet research 12(1), e1 (2010)
Zacks, J.M., Tversky, B.: Structuring information interfaces for procedural learning. Journal of Experimental Psychology: Applied 9(2), 88 (2003)
Zhu, X., Recker, J., Zhu, G., Maria Santoro, F.: Exploring location-dependency in process modeling. Business Process Management Journal 20(6), 794–815 (2014)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
Harman, J., Brown, R., Johnson, D., Rinderle-Ma, S., Kannengiesser, U. (2015). Virtual Business Role-Play: Leveraging Familiar Environments to Prime Stakeholder Memory During Process Elicitation. In: Zdravkovic, J., Kirikova, M., Johannesson, P. (eds) Advanced Information Systems Engineering. CAiSE 2015. Lecture Notes in Computer Science(), vol 9097. Springer, Cham. https://doi.org/10.1007/978-3-319-19069-3_11
Download citation
DOI: https://doi.org/10.1007/978-3-319-19069-3_11
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-19068-6
Online ISBN: 978-3-319-19069-3
eBook Packages: Computer ScienceComputer Science (R0)