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Design for Supporting Healthcare Teams

  • Chapter
Book cover Cognitive Informatics for Biomedicine

Part of the book series: Health Informatics ((HI))

Abstract

In this chapter, we highlight the key characteristics of collaborative teams in healthcare and identify a variety of healthcare teams that differ by varying degrees of shared objectives, clarity of role specifications, and interdependencies. We then review sociotechnical design requirements for teamwork in healthcare settings, ending with two case studies that employed these concepts to demonstrate the dynamic and complex team collaboration in healthcare. We take the perspective that healthcare is a team sport. Effective collaboration of interdisciplinary teams has enabled stunning achievements in patient care, while breakdowns in communication and coordination all too often lead to adverse events. To support health professional teams, health information technologies (HIT) such as electronic health record (EHR) systems and mobile devices should be designed for effective communication and collaboration. Although much attention in health informatics has been focused on supporting the cognitive activities of individuals, improvements in safety and quality of care will depend on technologies that support teamwork and that account for the sociotechnical systems in which healthcare teams function. Understanding the sociotechnical design requirements and how teams work in healthcare settings can thus improve the design, implementation, and impact of health IT.

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Author information

Authors and Affiliations

  1. Department of Computer Science, Engineering and Physics, University of Michigan-Flint, Flint, MI, USA

    Charlotte Tang

  2. Human Factors & Patient Safety Science, Baylor Scott & White Health, Dallas, TX, USA

    Yan Xiao

  3. Department of Informatics, University of California, Irvine, Irvine, CA, USA

    Yunan Chen

  4. Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland, OR, USA

    Paul N. Gorman

Authors
  1. Charlotte Tang
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  2. Yan Xiao
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  3. Yunan Chen
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  4. Paul N. Gorman
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Correspondence to Charlotte Tang .

Editor information

Editors and Affiliations

  1. Center for Cognitive Studies in Medicine and Public Health, The New York Academy of Medicine, New York, NY, USA

    Vimla L. Patel

  2. Columbia University, Weill Cornell College of Medicine, New York, NY, USA

    Vimla L. Patel

  3. Arizona State University, Scottsdale, AZ, USA

    Vimla L. Patel  & David R. Kaufman  & 

  4. University of Illinois at Chicago, Chicago, IL, USA

    Thomas G. Kannampallil

  5. The New York Academy of Medicine, New York, NY, USA

    Thomas G. Kannampallil

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Tang, C., Xiao, Y., Chen, Y., Gorman, P.N. (2015). Design for Supporting Healthcare Teams. In: Patel, V.L., Kannampallil, T.G., Kaufman, D.R. (eds) Cognitive Informatics for Biomedicine. Health Informatics. Springer, Cham. https://doi.org/10.1007/978-3-319-17272-9_10

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  • DOI: https://doi.org/10.1007/978-3-319-17272-9_10

  • Publisher Name: Springer, Cham

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