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Benefits of Implementing a Quality Management System in Spanish Thalassotherapy Centres

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Achieving Competitive Advantage through Quality Management

Abstract

According to 2011 records, there are 44 thalassotherapy centres in Spain. This chapter presents results from an empirical study of 31 of these centres. The objective of the study was to identify the benefits that thalassotherapy centres perceive they obtain from implementing a certified quality management system. Building on a comprehensive literature review, the empirical research method consisted of descriptive and factor analyses to identify benefits and determine their importance. Results reveal that the most important perceived benefits are a clear definition of processes and responsibilities within the organisation, quality services followed by improved productivity and better use of time and resources.

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Authors and Affiliations

  1. Department of Business Administration, Universitat Politècnica de València, Departamento de Organización de Empresas, Camino de Vera s/n, Valencia, 46022, Valencia, Spain

    Marta Peris-Ortiz

  2. Departamento de Organización de Empresas y Marketing, Facultad de Ciencias Empresariales y Turismo, Universidad de Vigo, As Lagoas s/n, Ourense, 32004, Ourense, Spain

    María de la Cruz del Río-Rama

  3. Departamento de Economia Financiera y Contabilidad, Facultad de Estudios Empresariales y Turismo, Universidad de Extremadura, Avda. Universidad n° 47, Cáceres, 10071, Extremadura, Spain

    José Álvarez-García

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  1. Marta Peris-Ortiz
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  2. María de la Cruz del Río-Rama
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  3. José Álvarez-García
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Correspondence to María de la Cruz del Río-Rama .

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Editors and Affiliations

  1. Department of Business Administration, Universitat Politècnica de València, Departamento de organización de Empresas, Valencia, Spain

    Marta Peris-Ortiz

  2. Departamento de Economia Financiera y Contabilidad, Facultad de Estudios Empresariales y Turismo; Universidad de Extremadura, Cáceres, Spain

    José Álvarez-García

  3. Department of Business Administration, Universitat Politècnica de València, Departamento de organización de Empresas, Valencia, Spain

    Carlos Rueda-Armengot

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Peris-Ortiz, M., de la Cruz del Río-Rama, M., Álvarez-García, J. (2015). Benefits of Implementing a Quality Management System in Spanish Thalassotherapy Centres. In: Peris-Ortiz, M., Álvarez-García, J., Rueda-Armengot, C. (eds) Achieving Competitive Advantage through Quality Management. Springer, Cham. https://doi.org/10.1007/978-3-319-17251-4_1

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