Towards a Model of Services Based on Cocreation, Abstraction and Rights Distribution

  • Maria BergholtzEmail author
  • Birger Andersson
  • Paul Johannesson
Part of the Texts & Monographs in Symbolic Computation book series (TEXTSMONOGR)


The term service is today defined and used in a multitude of ways, which are often ambiguous and contradictory. The absence of a commonly agreed-upon definition of the term makes it difficult to distinguish, describe and classify services. In order to address these issues, this chapter proposes a model of services that helps in analysing the concept. The model encompasses three perspectives: service as a means for cocreation of value, service as a means for abstraction and service as a means for distributing rights. The model does not suggest a definition of the term service but shows how the service concept can be analysed using a number of related concepts, like service resource, service process and service offering. The model has its theoretical foundation in the Resource-Event-Agent (REA) ontology and Hohfeld’s classification of rights.


Service Process Internal Resource Service Resource Resource Type Service Contract 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Maria Bergholtz
    • 1
    Email author
  • Birger Andersson
    • 1
  • Paul Johannesson
    • 1
  1. 1.Department of Computer and Systems SciencesStockholm UniversityKistaSweden

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