Abstract
Shoplifting is the pilferaging of merchandise from store displays by customers and persons posing as customers. Employee pilferage is the theft of merchandise and/or cash by the store’s personnel. To combat these losses, the retailer must develop and maintain a store security program; a necessary prerequisite to any store security program is the detection of criminal activity. Like most thieves, shoplifters and employee pilferers tend to develop definite patterns or modes of operation (MOs). The purpose of this paper is to develop a typology of retail thieves based on their MOs.
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© 2015 Academy of Marketing Science
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Lewison, D.M., DeLozier, M.W., Robbins, R.B. (2015). Retail Thieves: By Their Tricks Ye Shall Know Them. In: Bellur, V. (eds) The 1980’s: A Decade of Marketing Challenges. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-16976-7_88
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DOI: https://doi.org/10.1007/978-3-319-16976-7_88
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-16975-0
Online ISBN: 978-3-319-16976-7
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