Process Excellence

Abstract

After we had decided to use Lean Six Sigma (LSS) methodology to improve our process, we had to decide where Rapid Process Improvement (RPI)/LSS would fit within our organizational corporate structure. We checked around and noted different approaches by various hospitals. Basically, it was deciding whether the lean six sigma area should be under our traditional performance improvement department or not. Here again, Rob’s bold leadership and courage were invaluable. He decided lean six sigma should be implemented at CVHP, system wide at a transformational level. He created a full time executive position, Chief Transformation Officer (CTO) that reports directly to him. The CTO is responsible for developing, implementing and coordinating all robust process improvement lean six sigma activity. Simultaneously, he created an executive cost center and a department we call “Process Excellence.”