Abstract
Building Connections is a new program implemented at our hospitals to improve respect for patients and fellow coworkers. Physician leaders were involved from the beginning. It identifies employee champions throughout the system. They then teach and monitor staff behavior with patients and each other. Building connections is based on the philosophy developed by Lolma Olsen which is to “take the best of who we are and connect to the best in the people we serve.”
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© 2016 Springer International Publishing Switzerland
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Choctaw, W.T. (2016). Hospital Champions. In: Transforming the Patient Experience. Springer, Cham. https://doi.org/10.1007/978-3-319-16928-6_6
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DOI: https://doi.org/10.1007/978-3-319-16928-6_6
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-16927-9
Online ISBN: 978-3-319-16928-6
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