Skip to main content
SpringerLink
Log in

Knowledge Asset Management Pertinent to Information Systems Outsourcing

  • Conference paper
New Contributions in Information Systems and Technologies

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 353))

Abstract

Organisations have over time realised that leveraging their already-accumulated knowledge assets are the most cost effective way to increase their competitive standing and to harness innovation. In choosing to outsource their information systems (IS), they may unintentionally fragment their knowledge assets by missing critical learning opportunities, with a resulting loss of ensuing business gains. Organisations should manage knowledge exploitation effectively, especially in the context of IS outsourcing arrangements, where the planning, management and operation of all or a part of the IS function, are handed over to an independent third party. There is, however, currently a lack of applied research to explain how knowledge asset dynamics happen in organisational value creation mechanisms, especially in the context of IS outsourcing. This paper analyses and describes knowledge asset management relevant in such an IS outsourcing arrangement. By understanding the requirements to manage knowledge assets, an organisation may optimise the relationships among critical knowledge assets as well as the knowledge sharing mechanisms required to meet knowledge demands in the context of IS outsourcing.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 369.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Mentzas, G.: A strategic management framework for leveraging knowledge assets. International Journal of Innovation and Learning (2004)

    Google Scholar 

  2. Srinivas, H.: Position Paper on Knowledge Asset Management (September 1999), http://www.gdrc.org/kmgmt/km-1.html

  3. Nonaka, I., Toyama, R., Konno, N.: SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation. Long Range Planning 33, 5–34 (2000)

    Article  Google Scholar 

  4. Teece, D.J.: Capturing value from knowledge assets: the economy, markets for know-how and intangible assets. California Management Review 40(3), 55–79 (1998)

    Article  Google Scholar 

  5. SMR: Knowledge Asset Management in the current economic crisis, SMR International White Paper (2008)

    Google Scholar 

  6. Malhotra, Y.: Measuring Knowledge Assets of a Nation: Knowledge Systems for Development, U.N. Department of Economic and Social Affairs, p. 48. School of Management, Syracuse University, City (2003)

    Google Scholar 

  7. Heiman, B.A., Hurmelinna-Laukkanen, P.: Problem Finding and Solving: A knowledge-based view of managing innovation. In: Saez, P.L., Castro, G.M.D., Lopez, J.E.N., Verde, M.D. (eds.) Information Science Reference (an imprint of IGI Global), Hershey PA (2010)

    Google Scholar 

  8. Bjerke, L., Johansson, S.: Innovation and firm collaboration: An exploration of survey data. CESIS Electronic Working Paper Series (2014)

    Google Scholar 

  9. Covey, S.R.: The 8th Habit: from effectiveness to greatness Simon & Schuster UK Ltd, London (2004)

    Google Scholar 

  10. Nonaka, I., Toyama, R., Byosiere, P.: A Theory of Organisational Knowledge Creation: Understanding the Dynamic Process of Creating Knowledge. In: Dierkes, M., Antal, A.B., Child, J., Nonaka, I. (eds.) Handbook of Organizational Learning & Knowledge, pp. 491–517. Oxford University Press, New York (2001)

    Google Scholar 

  11. Vandaie, R.: Developing A Framework To Describe The Interaction Of Social And Intellectual Capital In Organizations. Journal of Knowledge Management Practice 8(1) (2007)

    Google Scholar 

  12. Meihami, B., Meihami, H.: Knowledge Management a way to gain a competitive advantage in firms. International Letters of Social and Humanistic Sciences 3, 80–91 (2013)

    Google Scholar 

  13. Slater, S., Olson, E., Sørensen, H.-E.: Creating and exploiting market knowledge assets. Journal of Business Strategy 33(4), 18–27 (2012)

    Article  Google Scholar 

  14. Akomode, O.J., Lees, B., Irgens, C.: Constructing customised models and providing information for IT outsourcing decisions. Logistics Information Management 11(2), 114–127 (1998)

    Article  Google Scholar 

  15. Barthélemy, J., Adsit, D.: The Seven Deadly Sins of Outsourcing. The Academy of Management Executive 17(2), 87–100 (1993)

    Article  Google Scholar 

  16. Blumenberg, S., Wagner, H.-T., Beimborn, D.: Knowledge transfer processes in IT outsourcing relationships and their impact on shared knowledge and outsourcing performance. International Journal of Information Management 29, 342–352 (2009)

    Article  Google Scholar 

  17. Bandyopadhyay, S., Pathak, P.: Knowledge sharing and cooperation in outsourcing projects: a game theory analysis. Decision Support Systems 43, 349–358 (2007)

    Article  Google Scholar 

  18. Miozza, M., Grimshaw, D.: Modularity and innovation in knowledge-intensive business services: IT outsourcing in Germany and the UK, Science Direct, 1419-1439 (2005)

    Google Scholar 

  19. Aydin, M.N., Bakker, M.E.: Analyzing IT maintenance outsourcing decision from a knowledge management perspective. Inf. Syst. Front 10, 293–305 (2008)

    Article  Google Scholar 

  20. Balaji, S., Ahuja, M.K.: Critical team-level success factors of offshore outsourced projects: a knowledge integration perspective. In: Proceedings of the 38th Hawaii International Conference on System Sciences Hawaii, IEEE (2005)

    Google Scholar 

  21. Beyah, G., Gallivan, M.: Knowledge Management as a Framework for Understanding Public Sector Outsourcing. In: 34th International Conference on System Sciences Hawaii, IEEE (2001)

    Google Scholar 

  22. Schiuma, G., Carlucci, D., Sole, F.: Applying a systems thinking framework to assess knowledge assets dynamics for business performance improvement. Expert Systems with Applications 36(9), 8044–8050 (2012)

    Article  Google Scholar 

  23. Kaplan, R.S., Norton, D.P.: Strategy Maps: converting intangible assets into tangible outcomes Harvard Business School Publishing Corporation, Boston (2004)

    Google Scholar 

  24. Clarke, T., Rollo, C.: Corporate initiatives in knowledge management. Education + Training 43(4/5), 206–214 (2001)

    Article  Google Scholar 

  25. Dalkir, K.: Knowledge Management in Theory and Practice Routledge (2013)

    Google Scholar 

  26. Mentzas, G., Apostolou, D., Abecker, A., Yoing, R.: Knowledge Asset Management: Beyond the Process-centred and Product-centred approaches Springer (2003)

    Google Scholar 

  27. Davenport, T.H., Prusak, L.: Working Knowledge: how organisations manage what they know, Paperback 2000. Harvard Business School Press, Boston (1998)

    Google Scholar 

  28. Wind, J.Y., Main, J.: Driving Change: How the best companies are preparing for the 21st century Biddles Ltd, London (1998)

    Google Scholar 

  29. Alavi, M., Leidner, D.E.: Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly 25(1), 107–136 (2001)

    Article  Google Scholar 

  30. Quinn, J.B., Anderson, P., Finkelstein, S.: Managing Professional Intellect: making the most of the best. In: Harvard Business Review on Knowledge Management, Harvard Business School Press, Boston (1996)

    Google Scholar 

  31. Kothuri, S.: Knowledge in Organisations (2002), gseweb.harvard.edu

  32. Folkens, F., Spiliopoulou, M.: Towards an Evaluation Framework for Knowledge Management Systems. In: Karagiannis, D., Reimer, U. (eds.) PAKM 2004. LNCS (LNAI), vol. 3336, pp. 23–34. Springer, Heidelberg (2004)

    Chapter  Google Scholar 

  33. Yam, R., Tang, E.: Knowledge Assets, Supplier & Customer coordination and product performance. In: Management, Knowledge and Learning International Conference 2013 Zadar, Croatia, Knowledge Management & Innovation (2013)

    Google Scholar 

  34. Cullen, S., Willcocks, L.: Intelligent IT outsourcing: eight building blocks to success. Computer Weekly Professional Series, D. Remenyi Butterworth-Heinemann, Oxford (2003)

    Google Scholar 

  35. Lee, M.K.O.: IT outsourcing contracts: practical issues for management. Industrial Management & Data Systems 96(1), 15–20 (1996)

    Article  Google Scholar 

  36. Larsen, M.A., Myers, M.D.: When success turns into failure: a package driven business process re-engineering project in the financial services industry. Journal of Strategic Information Systems 8, 397–417 (1999)

    Article  Google Scholar 

  37. Orlikowski, W.J., Baroudi, J.J.: Studying Information Technology in Organisations: Research Approaches and Assumptions. Information Systems Research 2(1) (1991)

    Google Scholar 

  38. Olivier, M.S.: Information Technology Research: A practical guide for Computer Science and Informatics, 2nd edn. 2004 ed Van Schaik Publishers (1997)

    Google Scholar 

  39. Yin, R.K.: Case Study Research: Design and Methods, 3rd edn. Sage Publications Inc. (2003)

    Google Scholar 

  40. Kruger, W.: Mitchell: Research Methodology, 3rd edn. Oxford University Press Southern Africa, Cape Town (1994)

    Google Scholar 

  41. Flick, U.: Designing qualitative research. The SAGE Qualitative Research Kit Sage Publications Ltd (2007)

    Google Scholar 

  42. Leedy, P.D., Ormrod, J.E.: Practical Research: Planning and Design, 10th edn. Pearson Education Limited, New Jersey (2014)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Mobile Telephone Networks, P.O. Box 249, Featherbrooke Estate, 1746, Krugersdorp, South Africa

    Hanlie Smuts

  2. CSIR Meraka Institute and Nelson Mandela Metropolitan University, P.O. Box 395, Pretoria, 0001, South Africa

    Paula Kotzé

  3. Department of Informatics, University of Pretoria, Private Bag X20, Hatfield, 0028, South Africa

    Hanlie Smuts & Alta van der Merwe

  4. School of Computing, University of South Africa, P.O. Box 392, Unisa, 0003, Pretoria, South Africa

    Marianne Loock

Authors
  1. Hanlie Smuts
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Paula Kotzé
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Alta van der Merwe
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Marianne Loock
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Hanlie Smuts .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Portugal

    Alvaro Rocha

  2. Campus de Campolide, ISEGI, Lisboa, Portugal

    Ana Maria Correia

  3. DEIS, UniversitĂ  della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

  4. DIS, Universidade do Minho, GuimarĂŁes, Portugal

    Luis Paulo Reis

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Smuts, H., Kotzé, P., van der Merwe, A., Loock, M. (2015). Knowledge Asset Management Pertinent to Information Systems Outsourcing. In: Rocha, A., Correia, A., Costanzo, S., Reis, L. (eds) New Contributions in Information Systems and Technologies. Advances in Intelligent Systems and Computing, vol 353. Springer, Cham. https://doi.org/10.1007/978-3-319-16486-1_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-16486-1_5

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-16485-4

  • Online ISBN: 978-3-319-16486-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation