Advertisement

Impact of Knowledge Management Practices on Competitive Advantage: Empirical Experiences from Telecommunication Sector in India

Chapter
Part of the India Studies in Business and Economics book series (ISBE)

Abstract

In this information age, the economic value of knowledge is more than the value of physical product (Demarest 1997; Alipour et al. 2010) as it is the foundation for stable development and acts as a source for achieving competitive advantage for the organisation (Ruggles 1998), which is full of uncertainties. There are competitions among organisations that develop new knowledge, share and convert it into services and products. Thus, knowledge gives the organisations the ability to find out their weaknesses, solve problems and gain new opportunities (Alipour et al. 2010). In the other words, knowledge management is serving as one of the intervening mechanisms, which influences organisational effectiveness (Zheng et al. 2010). Hence, the concept of KM has added in the list of modern HRM practices and gets equal attention like other practices such as performance appraisal, TQM and talent management.

Keywords

Knowledge Management Knowledge Sharing Knowledge Acquisition Latent Construct Knowledge Creation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Abdul-Jalala, H., Toulsonb, P., & Tweed, D. (2013). Knowledge sharing success for sustaining organizational competitive advantage. Paper presented at International Conference on Economics and Business Research 2013 (ICEBR 2013), Procedia Economics and Finance, Vol. 7, Amsterdam: Elsevier B.V., pp. 150–157.Google Scholar
  2. Ahn, Y., Park, S., & Jung, J. (2009). A case study of knowledge management of Busan metropolitan city. Advances in Developing Human Resources, 11(3), 388–398.CrossRefGoogle Scholar
  3. Alavi, M., & Leidner, D. (2001). Knowledge management and knowledge management systems: conceptual foundations and research issues. Management Information Systems Research Center, 25(1), 107–136.CrossRefGoogle Scholar
  4. Alipour, H., Davabi, K., Mehrabi, Z., & Mostaghi, M. (2010). The role of knowledge management in the achievement of competitive advantage: A case study of Iran Alborze Insurance company in Western Mazandaran. African Journal of Business Management, 4(7), 1346–1350.Google Scholar
  5. Allameh, M., Zaman, M., & Davoodi, S. M. R. (2011). The relationship between organizational culture and knowledge management (A case study: Isfahan University). Procedia Computer Science, 3, 1224–1236.CrossRefGoogle Scholar
  6. Arbuckle, J. L., & Wothke, W. (1999). Amos 4.0 User’s Guide. Chicago: Small Waters Corporation.Google Scholar
  7. Ardichvili, A., Mauer, M., Li, W., Wentling, T., & Stuedemann, R. (2006). Cultural influences on knowledge sharing through online communities of practice. Journal of Knowledge Management, 10(1), 94–107.CrossRefGoogle Scholar
  8. Bender, S., & Fish, A. (2000). The transfer of knowledge and retention of expertise: The continuing need for global assignments. Journal of Knowledge Management, 4, 125–137.CrossRefGoogle Scholar
  9. Bentler, P. M., & Bonnet, D. C. (1980). Significance tests and goodness of fit in the analysis of covariance structure. Psychological Bulletin, 88(3), 588–606.CrossRefGoogle Scholar
  10. Bharadwaj, S. S., & Saxena, K. B. (2005). Knowledge management in global software teams. Vikalpa, 3(4), 65–75.Google Scholar
  11. Bhatt, G. D. (2001). Knowledge management in organizations: Examining the interaction between technologies, techniques, and people. Journal of Knowledge Management, 5(1), 68–75.CrossRefGoogle Scholar
  12. Bock, G., Zmud, R., Kim, Y., & Lee, J. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 37–111.Google Scholar
  13. Chakravarthy, B., McEvily, S., Doz, Y., & Rau, D. (2005). Knowledge management and competitive advantage. In M. Easterby-Smith & M. A. Lyles (Eds.), The handbook of organisational learning and knowledge management. Oxford, England: Blackwell.Google Scholar
  14. Chua, A., & Lam, W. (2005). Why KM projects fail: a multi-case analysis? Journal of Knowledge Management, 9(3), 6–17.CrossRefGoogle Scholar
  15. Damodaran, L., & Olphert, W. (2000). Barriers and facilitators to the use of knowledge management systems. Behaviour & Information Technology, 19(6), 405–413.Google Scholar
  16. Davenport, T., De Long, D., & Beers, M. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43–57.Google Scholar
  17. Davenport, T. H., & Grover, V. (2001). General perspectives on knowledge management: Fostering a research agenda. Journal of Management Information Systems, 18(1), 5–21.Google Scholar
  18. Davenport, T. H., Prusak, L. (1998). Working knowledge: How organizations manage what they know, Harvard Business School Press, Boston.Google Scholar
  19. Demarest, M. (1997). Understanding knowledge management. Long Range Planning, 30(3), 374–384.CrossRefGoogle Scholar
  20. Donate, M. J., & Guadamillas, F. (2010). The effect of organizational culture on knowledge management practices and innovation. Knowledge and Process Management, 17(2), 82–94.CrossRefGoogle Scholar
  21. Drucker, P. (1998). The coming of the new organisation. Harvard Business Review on Knowledge Management, 66, 45–53.Google Scholar
  22. Duffy, J. (2000). What every information professional should know? Information Management Journal, 34(1), 10–16.Google Scholar
  23. Earl, M. (2001). Knowledge management strategies: Toward a taxonomy. Journal of Management Information Systems, 18, 215–233.Google Scholar
  24. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.CrossRefGoogle Scholar
  25. Garavelli, C., Gorgoglione, M., & Scozzi, B. (2004). Knowledge management strategy and organization: A perspective of analysis. Knowledge and Process Management, 11, 273–282.CrossRefGoogle Scholar
  26. Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organisational capabilities perspective. Journal of Management Information Systems, 18(1), 185–214.Google Scholar
  27. Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17, 109–122.CrossRefGoogle Scholar
  28. Hair, J. J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2007). Multivariate data analysis (6th ed.). Englewood Cliffs, NJ: Pearson Prentice Hall.Google Scholar
  29. Hao, M. (1999). Creational and preemption for competitive advantage. Journal of Management Decision, 37(3), 259–266.CrossRefGoogle Scholar
  30. Hendriks, H. J. P. (2004). Assessing the role of culture in knowledge sharing. www.ofhenhandwerk.com/oklc/pdf/pdf_file/D-3_hendrik.pdf
  31. Hutchings, K., & Michailova, S. (2004). Facilitating knowledge sharing in Russian and Chinese subsidiaries: The role of personal networks and group membership. Journal of Knowledge Management, 8(2), 84–94.CrossRefGoogle Scholar
  32. Janz, B. D., & Prasarnphanich, P. (2003). Understanding the antecedents of effective knowledge management: The importance of a knowledge-centered culture. Decision Sciences, 34(2), 351–384.CrossRefGoogle Scholar
  33. Julia, C. H., & Rog, E. (2008). Talent management: A strategy for improving employees recruitment, retention and engagement within hospitality organizations. International Journal of Contemporary Hospitality Management, 20(7), 743–757.CrossRefGoogle Scholar
  34. Kibet, P. J., & Carter, M. J. (2010). Knowledge management and competitive advantage. Hand Book of Organizational Learning and Knowledge Management, 6(6), 295–309.Google Scholar
  35. King, W. R. (2007). A research agenda for the relationships between culture and knowledge management. Knowledge and Process Management, 14(3), 226–236.CrossRefGoogle Scholar
  36. Kongpichayanand, P. (2009). Knowledge management for sustained competitive advantage in mergers and acquisitions. Advances in Developing Human Resources, 11(3), 375–387.CrossRefGoogle Scholar
  37. Leidner, D. E., Alavi, M., & Kayworth, T. (2006). The role of culture in knowledge management: A case study of two global firms. International Journal of e-Collaboration, 2(1), 17–40.CrossRefGoogle Scholar
  38. Li, S., Ragu-Nathan, B., Rao, S. S., & Ragu-Nathan, T. S. (2006). The impact of supply chain management practice on competitive advantage and knowledge management. Omega, 34(2), 107–124.CrossRefGoogle Scholar
  39. Liebeskind, J. P. (1996). Knowledge strategy and theory of the firm. Strategic Management Journal, 17, 93–107.CrossRefGoogle Scholar
  40. Lismen, C., Margaret, S., & Ed, S. (2004). In search of sustained competitive advantage: The impact of organizational culture, competitive strategy and human resource management practices on firm performance. International Journal of Human Resource Management, 15(1), 17–35.CrossRefGoogle Scholar
  41. MacCallum, R. C., & Austin, J. T. (2000). Applications of structural equation modeling in psychological research. Annual Review of Psychology, 51, 201–226.Google Scholar
  42. Moses, T. K., Joseph, M. N., & Augustine, A. (2010). Knowledge management and competitive advantage: The interaction effect of market orientation. African Journal of business Management, 4(14), 2971–2980.Google Scholar
  43. Mukhophadhya, P. (1998). Theory and methods of survey sampling (2nd ed.). New Delhi: Prentice Hall of India.Google Scholar
  44. Mutsik, S. F., & Hill, C. W. L. (1998). The utilization of contingent work, knowledge creation, and competitive advantage. Academy of Management Review, 23(4), 680–697.CrossRefGoogle Scholar
  45. Nielsen, A. P. (2006). Understanding dynamic capabilities through knowledge management. Journal of Knowledge Management, 10(4), 59–71.Google Scholar
  46. Nguyen, T. Q., Neck, P. A., & Nguyen, T. (2008). The inter-relationships between entrepreneurial culture, knowledge management and competitive advantage in a transitional economy. The paper was presented to the 17th Biennial Conference of the Asian Studies Association of Australia in Melbourne 1–3 July 2008.Google Scholar
  47. Nguyen, T. Q., & Neck, P. A. (2008). Knowledge management as dynamic capabilities: Does it work in emerging less developed countries? Proceedings of the 16th Annual Conference on Pacific Basin Finance, Economics, Accounting and Management (pp. 1–18). Brisbane, Queensland, Australia: Queensland University of Technology (QUT).Google Scholar
  48. Nonaka, I. (1991). The knowledge creating company. Harvard Business Review, 69(6), 96–104.Google Scholar
  49. Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organisational Science, 5(1), 14–37.CrossRefGoogle Scholar
  50. Nonaka, I., & Konno, N. (1998). The concept of building a foundation for knowledge creation. California Management Review, 40(3), 41–53.CrossRefGoogle Scholar
  51. Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company—How Japanese companies create the dynamics of innovation. New York: Oxford University Press.Google Scholar
  52. Nowack, L., Maul, T., Kraus, W., & Hansch, W. (2008). Knowledge management supporting education and research at a university clean room. Knowledge Management Research and Practice, 7, 100–112.CrossRefGoogle Scholar
  53. Ofek, E., & Sarvary, M. (2001). Leveraging the customer base: Creating competitive advantage through knowledge management. Management Science, 47(11), 1441–1456.CrossRefGoogle Scholar
  54. Oliver, S., & Kandadi, K. R. (2006). How to develop knowledge culture in organizations? A multiple case study of large distributed organizations. Journal of Knowledge Management, 10(4), 6–24.CrossRefGoogle Scholar
  55. Ruggles, R. (1998).The State of the Notion: Knowledge management in Practice, California Management Review, 40(3), 80–89.Google Scholar
  56. Scarbrough, H. (1991). Knowledge management in practices: An exploratory study. Technology Analysis and Strategic Management, 1(13), 359–374.Google Scholar
  57. Schutle, W. D., & Sample, T. (2006). Efficiencies from knowledge management technologies in a military enterprise. Journal of Knowledge Management, 10(6), 39–49.CrossRefGoogle Scholar
  58. Sharfard, S., Zeinali, M., & Zekalab, M. (2013). The comparison between knowledge management and entrepreneurship culture on competitive advantage in manufacturing company of Gilan. Interdisciplinary Journal of Contemporary research in Business, 5(1), 1029–1036.Google Scholar
  59. Sher, M., Bierman, L., Shimizu, K., & Kochar, R. (2004). Information technology as a facilitator of capacity from dynamic through knowledge management. Academy of Management Review, 44(1), 13–24.Google Scholar
  60. Sher, P. J., & Lee, V. C. (2003). Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information and Management, 41, 933–945.CrossRefGoogle Scholar
  61. Smith, J. (2003). Building an entrepreneurial knowledge culture in a national research laboratory. R & D Management, 33(2), 231–237.CrossRefGoogle Scholar
  62. Stewart, D. W. (1981). The application and misapplication of factor analysis in marketing research. Journal of Market Research, 18(2), 51–62.CrossRefGoogle Scholar
  63. Wigg, K. M. (1997). Integrated intellectual capital and knowledge management. Long Range Planning, 30(3), 399–405.CrossRefGoogle Scholar
  64. Wild, R., Griggs, K., & Downing, T. (2002). A framework for e-learning as a tool for knowledge management. Industrial Management and Data Systems, 102, 371–380.CrossRefGoogle Scholar
  65. Yi, J. (2009). A measure of knowledge sharing behavior: Scale development and validation. Knowledge Management Research and Practice, 7, 65–81.CrossRefGoogle Scholar
  66. Yli-Renko, H., Autio, E., & Sapienza, H. J. (2001). Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms. Strategic Management Journal, 22, 587–613.CrossRefGoogle Scholar
  67. Zheng, W., Yang, B., & McLean, G. N. (2010). Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management. Journal of Business Research, 63, 763–771.CrossRefGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Department of CommerceUniversity of JammuJammu (J&K)India

Personalised recommendations