Skip to main content
SpringerLink
Log in
Book cover

A New Research Agenda for Improvements in Quality of Life pp 61–86Cite as

Making the Ordinary Extraordinary: A Fresh Look at Satisfaction in Communities

  • Chapter

Part of the book series: Social Indicators Research Series ((SINS,volume 57))

Abstract

This paper presents a new conceptual model for enriching our communities through events and associations. Heavy emphasis is placed on the role of individual satisfaction in enriching community development. Herzberg’s (Work and nature of man, Mentor Books, New York, 1966) Two-Factor Theory is revisited in order to explore this new model. Justifications for the resurrection of Herzberg’s theory in a new context are discussed.

The conceptual model addresses communities as systems that encompass persons, events, associations, and communities. First, the factors that contribute to overall community satisfaction and dissatisfaction are identified and discussed. Parallels are drawn between community factors and Herzberg’s Two-Factor Theory. Next, the lack of research on satisfaction in associations is discussed. Similar parallels are drawn between the factors that contribute to satisfaction within associations and Herzberg’s Two-Factor Theory. Association satisfaction is recognized as an overlooked community factor. Then, the factors that contribute to event satisfaction are discussed paying particular attention to research on extraordinary experiences and parallels in the literature to Herzberg’s theory. Recognizing and honoring past research on satisfaction, a new conceptual model—the community enrichment model—is presented. Finally, practical implications of this new model and its recommended line of research are discussed, so that communities through their events, associations, and individual actions can make their ordinary experiences extraordinary.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD   54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Adler, R. P., & Goggin, J. (2005). What do we mean by “civic engagement”? Journal of Transformative Education, 3(3), 236–253.

    Google Scholar 

  • Albert, L. R., & Dignam, M. (2010). The decision to learn: Why people seek continuing education and how membership organizations can meet learners needs. Washington, DC: ASAE: The Center for Association Leadership.

    Google Scholar 

  • Allen, L. R., Long, P. T., & Perdue, R. R. (1991). Relational patterns between community dimensions and global measures of community satisfaction. Journal of Rural Studies, 7(3), 331–338.

    Google Scholar 

  • Amérigo, M., & Aragonés, J. I. (1988). Satisfaccion residencial en un barrio remodeládo: Predictores fisicos y sociales. Revista de Psicologia Social, 3, 61–70.

    Google Scholar 

  • Amérigo, M., & Aragonés, J. I. (1990). Residential satisfaction in council housing. Journal of Environmental Psychology, 10, 313–325.

    Google Scholar 

  • Arnould, E. J., & Price, L. L. (1993). River magic: Extraordinary experience and the extended service encounter. Journal of Consumer Research, 20, 24–35.

    Google Scholar 

  • Bach, R. L. & Smith, J. (1977, May). Community satisfaction, expectations of moving, and migration. Demography, 14(2), 147–167.

    Google Scholar 

  • Bassett-Jones, N., & Lloyd, G. C. (2005). Does Herzberg’s motivation theory have staying power? The Journal of Management Development, 24(10), 929–943.

    Google Scholar 

  • Beckwith, D., & Lopez, C. (1997). Community organizing: People power from the grassroots. Washington, DC: Center for Community Change.

    Google Scholar 

  • Belias, D., & Koustelios, A. (2014). Organizational culture and job satisfaction: A review. International Review of Management and Marketing, 4(2), 132–149.

    Google Scholar 

  • Bellah, R. N., Madsen, R., Sullivan, W., Swidler, A., & Tipton, S. (1985). Habits of the heart: Individualism and commitment in American life. Berkeley: University of California Press.

    Google Scholar 

  • Bleuel, B. (1990). Customer dissatisfaction and the zone of uncertainty. Journal of Services Marketing, 4(1), 49–52.

    Google Scholar 

  • Block, M., & Zautra, A. (1981). Satisfaction and distress in community: A test of the effects of life events. American Journal of Community Psychology, 9(2), 165–180.

    Google Scholar 

  • Bockman, V. M. (1971). The Herzberg controversy. Personnel Psychology, 24, 155–189.

    Google Scholar 

  • Bowen, D. (2001). Antecedents of consumer satisfaction and dis-satisfaction (CS/D) on long-haul inclusive tours—A reality check on theoretical considerations. Tourism Management, 22(1), 49–61.

    Google Scholar 

  • Brackertz, N., & Kenley. (2002). Evaluating community facilities in local government: Managing for service enablement. Journal of Facilities Management, 1(3), 283–299.

    Google Scholar 

  • Brown, R. B. (1993). Rural community satisfaction and attachment in mass consumer society. Rural Sociology, 58, 387–403.

    Google Scholar 

  • Buttel, F. H., Martinson, O. B., & Wilkening, E. A. (1979). Size of place and community attachment: A reconsideration. Social Indicators Research, 6(4), 475–485.

    Google Scholar 

  • Caldwell, L. L., & Andereck, K. L. (1994). Motives for initiating and continuing membership in a recreation-related voluntary association. Leisure Sciences, 16, 33–44.

    Google Scholar 

  • Campbell, A., Converse, P. E., & Rodgers, W. L. (1976). The quality of American life. New York: Russell Sage.

    Google Scholar 

  • Carvalho, C., Brito, C., & Cabral, J. S. (2010). Towards a conceptual model for assessing the quality of public services. International Review on Public and Nonprofit Marketing, 7(1), 69–86.

    Google Scholar 

  • Coon, C. (1958). Caravan: The story of the middle east. New York: Holt, Rinehart.

    Google Scholar 

  • Costa, D. L., & Kahn, M. E. (2004). Civic engagement and community heterogeneity: An economist’s perspective. Perspectives on Politics, 1(01), 103–111.

    Google Scholar 

  • Crawford, D. W., & Godbey, G. (1987). Reconceptualizing barriers to family leisure. Leisure Sciences, 9(2), 119–127.

    Google Scholar 

  • Crawford, D. W., Jackson, E. L., & Godbey, G. (1991). A hierarchical model of leisure constraints. Leisure Sciences, 13(4), 309–320.

    Google Scholar 

  • Crompton, J. L. (2003). Adapting Herzberg: A conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality. Journal of Travel Research, 41(3), 305–310.

    Google Scholar 

  • Crompton, J. L., & McKay, S. L. (1997). Motives of visitors attending festival events. Annals of Tourism Research, 24(2), 425–439.

    Google Scholar 

  • Csikzentmihalyi, M. (1997). Finding flow: The psychology of engagement in everyday life. New York: Basic Books.

    Google Scholar 

  • Dalton, J., & Dignam, M. (2007). The decision to join: How individuals determine value and why they choose to belong. Washington, DC: ASAE & The Center for Association Leadership.

    Google Scholar 

  • Dawes, J., & Rowley, J. (1999). Negative evaluations of service quality-a framework for identification and response. Journal of Marketing Practice: Applied Marketing Science, 5(2), 46–55.

    Google Scholar 

  • de Tocqueville, A. [1988 (1966)]. Democracy in America. New York: Harper & Row.

    Google Scholar 

  • Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. New York: Plenum.

    Google Scholar 

  • Emery, M., & Flora, C. (2006). Spiraling-up: Mapping community transformation with community capitals framework. Community Development, 37(1), 19–35.

    Google Scholar 

  • Ewert, A. W. (1994). Playing the edge: Motivation and risk taking in a high-altitude wilderness-like environment. Environment and Behavior, 26, 3–24.

    Google Scholar 

  • Filkins, R., Allen, J. C., & Cordes, S. (2000). Predicting community satisfaction among rural residents: An integrative model. Rural Sociology, 65(1), 72–86.

    Google Scholar 

  • Findlay, J. N. (1967). Values and intentions: A study in value theory and philosophy. New York: Humanities Press.

    Google Scholar 

  • Fine, G. A., & Harrington, B. (2004). Tiny publics: Small groups and civil society. Sociological Theory, 22(3), 341–356.

    Google Scholar 

  • Forrester, J. W. (1971). Counterintuitive behavior of social systems. Theory and Decision, 2(2), 109–140.

    Google Scholar 

  • Fried, M. (1982). Residential attachment: Sources of residential and community satisfaction. Journal of Social Issues, 38(3), 107–119.

    Google Scholar 

  • Fuguitt, G. V., & Zuiches, J. J. (1975). Residential preferences and population distribution. Demography, 12(3), 491–504.

    Google Scholar 

  • Gazley, B. A., & Dignam, M. (2008). The decision to volunteer. Washington, DC: ASAE and The Center for Association Leadership.

    Google Scholar 

  • Gazley, B. A., & Dignam, M. (2010). The decision to give. Washington, DC: ASAE and The Center for Association Leadership.

    Google Scholar 

  • Getz, D. (1997). Event management & event tourism. New York: Cognizant Communication Corp.

    Google Scholar 

  • Getz, D. (2008). Event tourism: Definition, evolution, and research. Tourism Management, 29(3), 403–428.

    Google Scholar 

  • Geys, B., & Murdoch, Z. (2008). How to make head or tail of ‘bridging’ and ‘bonding’?: Addressing the methodological ambiguity. The British Journal of Sociology, 59(3), 435–454.

    Google Scholar 

  • Goldstein, I. L., & Ford, J. K. (2002). Training in organizations: Needs assessment, development, and evaluation (4th ed.). Belmont: Wadsworth Group.

    Google Scholar 

  • Goudy, W. J. (1977). Evaluations of local attributes and community satisfaction in small towns. Rural Sociology, 42, 371–382.

    Google Scholar 

  • Granovetter, M. S. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360–1380.

    Google Scholar 

  • Granovetter, M. S. (1983). The strength of weak ties: A network theory revisited. Sociological Theory, 1(1), 201–233.

    Google Scholar 

  • Grillo, M. C., Teixeira, M. A., & Wilson, D. C. (2010). Residential satisfaction and civic engagement: Understanding the causes of community participation. Social Indicators Research, 97, 451–466.

    Google Scholar 

  • Gutierrez-Montes, I. (2005). Healthy communities equals healthy ecosystems? Evolution (and breakdown) of a participatory ecological research project towards a community natural resource management process, San Miguel Chimalapa (Mexico). PhD dissertation, Iowa State University, Ames.

    Google Scholar 

  • Hall, J., Basarin, V. J., & Lockstone-Binney, L. (2010). An empirical analysis of attendance at a commemorative event: Anzac Day at Gallipoli. International Journal of Hospitality Management, 29(2), 245–253.

    Google Scholar 

  • Heath, C., Hindmarsh, J., & Luff, P. (2010). Video in qualitative research: Analysing social interactions in everyday life. London: Sage Publications Ltd.

    Google Scholar 

  • Heaton, T., Fredrickson, C., Fuguitt, G. V., & Zuiches, J. J. (1979). Residential preferences, community satisfaction, and the intention to move. Demography, 16(4), 565–573.

    Google Scholar 

  • Herzberg, F. (1966). Work and nature of man. New York: Mentor Books.

    Google Scholar 

  • Herzberg, F. I. (1968). One more time: How do you motivate employees? Harvard Business Review, 46(1), 53–62.

    Google Scholar 

  • Herzberg, F. (1974). Motivation-hygiene profiles. Organizational Dynamics, 3(2), 18–29.

    Google Scholar 

  • Herzberg, F. I. (1987). One more time: How do you motivate employees? Harvard Business Review, 65(5), 109–120, including a retrospective commentary. (Reprint from 1968)

    Google Scholar 

  • Herzberg, F. I., Mausner, R., Peterson, R., & Capwell, D. (1957). Job attitudes: Review of research and opinion. Pittsburgh: Psychological Services of Pittsburgh.

    Google Scholar 

  • Herzberg, F. I., Mausner, B., & Snyderman, B. (1959). The motivation to work (2nd ed.). New York: Wiley.

    Google Scholar 

  • Holmes, K., & Slater, A. (2012). Patterns of voluntary participation in membership associations: A study of UK heritage supporter groups. Nonprofit and Voluntary Sector Quarterly, 41(5), 850–869.

    Google Scholar 

  • “How the Presidents Stack Up”. (2010). Wall Street Journal Online. Available Online 15 November, 2010 at: http://online.wsj.com/public/resources/documents/info-presapp0605-31.html

  • Howard, D. R., & Crompton, J. L. (1980). Financing, managing and marketing recreation and park resources. Dubuque: William C. Brown.

    Google Scholar 

  • Hughey, J. B., & Bardo, J. W. (1984). The structure of community satisfaction in a Southeastern American city. Journal of Social Psychology, 123(1), 91–99.

    Google Scholar 

  • Ikeda, K. I., Kobayashi, T., & Hoshimoto, M. (2008). Does political participation make a difference? The relationship between political choice, civic engagement and political efficacy. Electoral Studies, 27(1), 77–88.

    Google Scholar 

  • Iso-Ahola, S. E. (1980). The social psychology of leisure and recreation. Dubuque: Wm. C. Brown Company Publishers.

    Google Scholar 

  • Jackson, E. L., & Rucks, V. C. (1995). Negotiation of leisure constraints by junior-high and high-school students: An exploratory study. Journal of Leisure Research, 27, 85–105.

    Google Scholar 

  • Johnson 2013, P. (2013, May 7). Panel discussion. Together: Building the Arizona we want. Phoenix: Experience Matters.

    Google Scholar 

  • Johnston, R. (1995). The zone of tolerance: Exploring the relationship between service transactions and satisfaction with the overall service. International Journal of Service Industry Management, 6(2), 46–61.

    Google Scholar 

  • Kaplan, R. (1984). Impact of urban nature: A theoretical analysis. Urban Ecology, 8, 189–197.

    Google Scholar 

  • Kaplan, R. (2001). The nature of the view from home: Psychological benefits. Environmental Behavior, 33, 507–542.

    Google Scholar 

  • Kennedy, L. W., Northcott, H. C., & Kiazel, C. (1978). Subjective evaluation of well-being: Problems and prospects. Social Indicators Research, 5, 451–474.

    Google Scholar 

  • King, D. C., & Walker, J. L. (1992). The provision of benefits by interest groups in the United States. Journal of Politics, 54, 394–426.

    Google Scholar 

  • Kirkpatrick, D. L. (1959, 1960). Techniques for evaluating training programs. Journal of the American Society of Training Directors, 13, 3–32.

    Google Scholar 

  • Kirkpatrick, D. L. (1994). Evaluating training programs: The four levels. San Francisco: Berrett-Koehler.

    Google Scholar 

  • Knack, S., & Keefer, P. (2003). Does social capital have an economic payoff? Democracy, governance, and growth. Ann Arbor: University of Michigan Press.

    Google Scholar 

  • Knoke, D., & Prensky, D. (1984). What relevance do organization theories have for voluntary associations? Social Science Quarterly, 65(1), 3–20.

    Google Scholar 

  • Lewin, K. L. (1931). Environmental forces in child behavior and development. In C. Murchison (Ed.), A handbook of child psychology. Worcester: Clark University Press.

    Google Scholar 

  • Mannell, R. C., & Kleiber, D. A. (1997). A social psychology of leisure. State College: Venture Publishing, Inc.

    Google Scholar 

  • Martinez Caro, L., & Martinez Garcia, J. A. (2007). Cognitive–affective model of consumer satisfaction. An exploratory study within the framework of a sporting event. Journal of Business Research, 60(2), 108–114.

    Google Scholar 

  • Maslow, A. H. (1954). Motivation and personality. New York: Harper.

    Google Scholar 

  • McKnight, J. (1987). Regenerating community. Social Policy, 17(3), 54–58.

    Google Scholar 

  • McKnight, J. (2013). The four-legged stool. Dayton: The Kettering Foundation.

    Google Scholar 

  • Medalia, N. Z. (1964). Air pollution as a socio-environmental health problems: A survey report. Journal of Health and Human Behavior, 5(4), 154–165.

    Google Scholar 

  • Miller, F. D., Tsemberis, S., Malia, G. P., & Grega, D. (1980). Neighborhood satisfaction among urban dwellers. Journal of Social Issues, 36(3), 101–117.

    Google Scholar 

  • Mitchell, R. G. (1983). Mountain experience: The psychology and sociology of adventure. Chicago: The University of Chicago Press.

    Google Scholar 

  • Mohr, K., Backman, K. F., Gahan, L. W., & Backman, S. J. (1993). An investigation of festival motivations and event satisfaction by visitor type. Festival Management and Event Tourism, 1, 89–97.

    Google Scholar 

  • Molnar, J. J., Purohit, S., Clonts, H. A., & Lee, V. W. (1979). A longitudinal analysis of satisfaction with selected community services in a nonmetropolitan area. Rural Sociology, 44(2), 401–419.

    Google Scholar 

  • Morgan, M. (2009). What makes a good festival? Understanding the event experience. Event Management, 12(2), 81–93.

    Google Scholar 

  • Myrdal, G. (1957). Economic theory and underdeveloped regions. London: Duckworth.

    Google Scholar 

  • Noe, R. A. (2008). Employee training and development (4th ed.). New York: McGraw-Hill Irwin.

    Google Scholar 

  • Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York: McGraw Hill.

    Google Scholar 

  • Orthner, D. K., Esther, D., & Stawarski, C. (1990). Community satisfaction: Implications for army communities. ARI Research Note 90–96. United States Army Research Institute for the Behavioral and Social Sciences. Chapel Hill: North Carolina

    Google Scholar 

  • Payne, L. L., & Schaumleffel, N. A. (2008). Relationship between attitudes toward rural community parks and recreation and rural community satisfaction. Journal of Park and Recreation Administration, 26(3), 116–135.

    Google Scholar 

  • Pennell, F. E. (1978). Collective vs. private strategies for coping with crime: The consequences for citizen perceptions of crime, attitudes toward the police and neighboring activity. Nonprofit and Voluntary Sector Quarterly, 7(1–2), 59–74.

    Google Scholar 

  • Perkins, D. D., Hughey, J., & Speer, P. W. (2002). Community psychology perspectives on social capital theory and community development practice. Community Development, 33(1), 33–52.

    Google Scholar 

  • Putnam, R. D. (1995). Bowling alone: America’s declining social capital. Journal of Democracy, 6, 65–78.

    Google Scholar 

  • Putnam, R. D. (2000). Bowling alone: The collapse and revival of American community. New York: Simon & Schuster.

    Google Scholar 

  • Rietschlin, J. (1998). Voluntary association membership and psychological distress. Journal of Health and Social Behavior, 39, 349–355.

    Google Scholar 

  • Rodgers, W. (1980). Residential satisfaction in relationships to size of place. Social Psychology Quarterly, 13(4), 236–441.

    Google Scholar 

  • Rogelberg, S. G., Allen, J. A., Shanock, L., Scott, C., & Shuffler, M. (2010). Employee satisfaction with meetings: A contemporary facet of job satisfaction. Human Resource Management, 49(2), 149–172.

    Google Scholar 

  • Rossi, P. H. (1955). Why families move: A study in the social psychology of urban residential mobility. New York: The Free Press.

    Google Scholar 

  • Rotmans, J. (2005). Societal innovation: Between dream and reality lies complexity (Inaugural addresses research in management series). Rotterdam: Erasmus University Rotterdam.

    Google Scholar 

  • Sachau, D. A. (2007). Resurrecting the motivation-hygiene theory: Herzberg and the positive psychology movement. Human Resource Development Review, 6(4), 377–393.

    Google Scholar 

  • Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619.

    Google Scholar 

  • Salamon, L. M., & Anheier, H. K. (1996). The International Classification of Nonprofit Organizations: ICNPO-Revision 1, 1996 (The Johns Hopkins Comparative Nonprofit Sector Project: Working Paper No. 19). Baltimore: The Johns Hopkins Institute for Policy Studies.

    Google Scholar 

  • Sampson, R. J. (1991). Linking the micro- and macro-level dimensions of community social organization. Social Forces, 70(1), 43–64.

    Google Scholar 

  • Schmid, A. A. (2002). Using motive to distinguish social capital from its outputs. Journal of Economic Issues, 36(3), 747–768.

    Google Scholar 

  • Schulze, R., Artis, J., & Beegle, J. A. (1963). The measurement of community satisfaction and the decision to migrate. Rural Sociology, 28, 279–283.

    Google Scholar 

  • Scitovsky, I. (1976). The joyless economy: An inquiry into human satisfaction and dissatisfaction. New York: Oxford University Press.

    Google Scholar 

  • Sirgy, M. J., & Cornwell, T. (2001). Further validation of Sirgy et al.’s measure of community quality of life. Social Indicators Research, 56, 125–143.

    Google Scholar 

  • Sirgy, M. J., Rahtz, D. R., Cicic, M., & Underwood, R. (2000). A method for assessing residents’ satisfaction with community-based services: A quality-of-life perspective. Social Indicators Research, 49, 279–316.

    Google Scholar 

  • Sirgy, M. J., Widgery, R. N., Lee, D., & Yu, G. B. (2010). Developing a measure of community well-being based on perceptions of impact in various life domains. Social Indicators Research, 96, 295–311.

    Google Scholar 

  • Slater, A. (2003). Users or supporters? Understanding the motivations and behaviors of members. Curator: The Museum Journal, 46, 182–207.

    Google Scholar 

  • Small, S., & Supple, A. (2001). Communities as systems: Is a community more than the sum of its parts. In A. Booth & A. C. Crouter (Eds.), Does it take a village? Community effects on children, adolescents, and families (pp. 159–187). Mahwah: Lawrence Erlbaum Associates, Inc.

    Google Scholar 

  • Smith, D. H. (1994). Determinants of voluntary association participation and volunteering: A literature review. Nonprofit and Voluntary Sector Quarterly, 23(3), 243–263.

    Google Scholar 

  • Smith, E. R., & Miller, F. D. (1978). Limits on perception of cognitive processes: A reply to Nisbett and Wilson. Psychological Review, 85, 355–362.

    Google Scholar 

  • Speare, A., Jr. (1974). Residential satisfaction as an intervening variable in residential mobility. Demography, 11(2), 173–188.

    Google Scholar 

  • Sutaria, R. (1980). Personality, needs and two-factor theory of work motivation. Indian Journal of Industrial Relations, 16(2), 219–223.

    Google Scholar 

  • Talmage, C. (2013). Community enrichment report: A study of the 2013 synod assembly. Arizona State University’s Partnership for Community Development. Technical report. Phoenix: Arizona

    Google Scholar 

  • Thrall, B. (2013, June 4). Weekly partnership for community development meeting. Phoenix: Arizona State University.

    Google Scholar 

  • Tschirhart, M. (2006). Nonprofit membership associations. In W. W. Powell & R. Steinberg (Eds.), The nonprofit sector: A research handbook (pp. 523–541). New Haven: Yale University Press.

    Google Scholar 

  • Turner, V. W. (1974). Social drama and ritual metaphors. In Dramas, fields and metaphors (pp. 23–59). Ithaca: Cornell University Press.

    Google Scholar 

  • Vreugdenhil, A., & Rigby, K. (1987). Assessing generalized community satisfaction. The Journal of Social Psychology, 127(4), 367–374.

    Google Scholar 

  • Wagner, R., & Harter, J. K. (2006). 12 elements of great managing. New York: Gallup Press.

    Google Scholar 

  • Walsh, J. P., Ashford, S. J., & Hill, T. E. (1985). Feedback obstruction: The influence of the information environment on employee turnover intentions. Human Relations, 38(1), 23–46.

    Google Scholar 

  • White, P. (1980). Limitations on verbal reports of internal events: A refutation of Nisbett and Wilson and of Bem. Psychological Review, 87, 105–112.

    Google Scholar 

  • White, M. J. (1985). Determinants of community satisfaction in Middletown. American Journal of Community Psychology, 13(5), 583–597.

    Google Scholar 

  • Whiting, J. W., & Pawelko, K. A. (2012). A naturalistic inquiry into the social world of whitewater kayakers. Notes. In Proceedings of the 2010 Northeastern recreation research symposium. U.S. Forest Service Northern Research Station Newtown Square, PA.

    Google Scholar 

  • Wollebaek, D., & Selle, P. (2002). Does participation in voluntary associations contribute to social capital? The impact of intensity, scope, and type. Nonprofit and Voluntary Sector Quarterly, 31(1), 32–61.

    Google Scholar 

  • Wollebaek, D., & Selle, P. (2003). The importance of passive membership. In M. Hooghe & D. Stolle (Eds.), Generating social capital: Civil society and institutions in comparative perspective (pp. 67–88). New York: Palgrave Macmillan.

    Google Scholar 

  • Yoon, Y. S., Lee, J. S., & Lee, C. K. (2010). Measuring festival quality and value affecting visitors’ satisfaction and loyalty using a structural approach. International Journal of Hospitality Management, 29(2), 335–342.

    Google Scholar 

  • Zehner, R. B. (1971). Neighborhood and community satisfaction in new towns and less planned suburbs. Journal of the American Planning Association, 37(6), 379–385.

    Google Scholar 

Download references

Acknowledgements

Craig Talmage wishes to recognize the on-going support of his mentor Dr. Richard Knopf who has challenged him to seek excellence in teaching and research. He wishes to thank Mikulas Pstross for his listening ear and careful eye through many versions of this work. He also thanks Daniel Sachau for his strive to keep Herzberg’s framework alive in his teaching and research. He is grateful for all his family and friends that continue to support him as he seeks to find the elements of our communities and relationships that drive us to be better.

Author information

Authors and Affiliations

  1. School of Community Resources and Development, Arizona State University, 411 N. Central Ave. Suite 550, Phoenix, AZ, 85004-0685, USA

    Craig A. Talmage

Authors
  1. Craig A. Talmage
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Craig A. Talmage .

Editor information

Editors and Affiliations

  1. Applicazioni “G. Parenti” (DiSIA), Università degli Studi di Firenze Dipartimento di Statistica, Informa, Firenze, Italy

    Filomena Maggino

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Talmage, C.A. (2015). Making the Ordinary Extraordinary: A Fresh Look at Satisfaction in Communities. In: Maggino, F. (eds) A New Research Agenda for Improvements in Quality of Life. Social Indicators Research Series, vol 57. Springer, Cham. https://doi.org/10.1007/978-3-319-15904-1_4

Download citation

Publish with us

Policies and ethics

Search

Navigation