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Design and Implementation of a Performance Measurement System for the German Trade Sector

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Business Intelligence for New-Generation Managers

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Abstract

Managers in today’s trade companies need information management tools that provide them with relevant information in a flexible way. This chapter addresses this need by proposing a performance measurement system particularly suited to managers’ information needs in the German trade sector. Their information needs are determined by applying the success factor method and by analyzing empirical success factor research on the German trade sector. According to the identified information needs, the trade scorecard (TSC) is proposed, a performance measurement system for managers in the German trade sector. The TSC is then implemented as a prototype in a business intelligence environment that supports flexible, real-time access to company data.

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Acknowledgments

The authors would like to thank the Business Intelligence team of BearingPoint GmbH (http://www.bearingpoint.com/de-de/) for supporting this research.

Author information

Authors and Affiliations

  1. EBS Business School, Wiesbaden, Germany

    Maurice Kügler

  2. Boston College, Chestnut Hill, MA, USA

    Maurice Kügler

  3. BearingPoint, Frankfurt, Germany

    Christoph Nowakowski

Authors
  1. Maurice Kügler
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  2. Christoph Nowakowski
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Corresponding author

Correspondence to Maurice Kügler .

Editor information

Editors and Affiliations

  1. School of Management, University of St. Gallen, St. Gallen, Switzerland

    Jörg H. Mayer

  2. Chair of Accounting and Auditing, Darmstadt University of Technology, Darmstadt, Germany

    Reiner Quick

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Kügler, M., Nowakowski, C. (2015). Design and Implementation of a Performance Measurement System for the German Trade Sector. In: Mayer, J., Quick, R. (eds) Business Intelligence for New-Generation Managers. Springer, Cham. https://doi.org/10.1007/978-3-319-15696-5_3

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