Abstract
In this paper we explore helping behavior of support agents and regular players in browser-based MMORTS/RPG Castlot. Using chat logs from 12 servers, we analyzed differences between support agents and regular players. We have found that the major in-game verbal help is being provided by players and not by support agents. We have also found that support agents’ helping behavior drops dramatically as a server ages, while regular players preserve helping practice, that is mostly transferred from public to guild chat channels.
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Okopny, P., Musabirov, I., Alexandrov, D. (2015). Informal In-Game Help Practices in Massive Multiplayer Online Games. In: Aiello, L., McFarland, D. (eds) Social Informatics. SocInfo 2014. Lecture Notes in Computer Science(), vol 8852. Springer, Cham. https://doi.org/10.1007/978-3-319-15168-7_27
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DOI: https://doi.org/10.1007/978-3-319-15168-7_27
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