Abstract
Business process management (BPM) has always been about productivity improvements. But new aspects need to be considered in BPM today, including knowledge work, transparency, and customer-orientation. Many emerging technologies are being integrated into BPM in order to account for these new aspects. Two categories of innovations and technologies can be distinguished: those that change the way people and organizations work, and those that create more intelligent processes. This chapter explores emerging technologies and how they apply to BPM.
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Kemsley, S. (2015). Emerging Technologies in BPM. In: vom Brocke, J., Schmiedel, T. (eds) BPM - Driving Innovation in a Digital World. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-14430-6_4
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DOI: https://doi.org/10.1007/978-3-319-14430-6_4
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