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On the Importance of Non-technical Process Capabilities to Support Digital Innovations

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BPM - Driving Innovation in a Digital World

Part of the book series: Management for Professionals ((MANAGPROF))

Abstract

This article elaborates on the interrelationship between business processes and technologies to innovate. As business processes are generally seen as important contributors to digital innovations, the perspective of process capabilities is taken to specify this contributing role. In particular, the author investigates which process capabilities have been identified as critical success factors in the current literature, and to which degree they are non-technical. The author’s process capability framework is a two-layered framework that recognizes the essential role of an upper layer with (non-technical, but process-oriented) organizational capabilities, and, complementing this, a lower layer with (mostly technical) process capabilities. It is shown that the non-technical process capabilities generally relate to a process-oriented management, structure and culture. This non-technical perspective on business processes is stimulated by a more holistic view on business processes in the recent literature.

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Author information

Authors and Affiliations

  1. Ghent University, Tweekerkenstraat 2, 9000, Ghent, Belgium

    Amy Van Looy

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  1. Amy Van Looy
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Correspondence to Amy Van Looy .

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Editors and Affiliations

  1. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

  2. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Theresa Schmiedel

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Van Looy, A. (2015). On the Importance of Non-technical Process Capabilities to Support Digital Innovations. In: vom Brocke, J., Schmiedel, T. (eds) BPM - Driving Innovation in a Digital World. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-14430-6_17

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