Abstract
Stories from real-life situations give us a more exact measure of what has been happening and what may happen in the future. It is the real proof of what may or may not work in certain situations. Thus, these stories become a substantial source of learning that may make us change our course without having to go through situations that can easily be avoided. They also give us precious data that aids us in planning for strategies and actions that may predict or prevent possible problems or even give us clues to what can work well. The examples told here are ones to aid health services in their learning and planning, aiming for client satisfaction.
“Truth is a pathless land. And you cannot approach it by any path whatsoever.”
Jiddu Krishnamurti (Indian philosopher and mystic, 1895–1986)
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Campiolo, M.R.F. (2016). Pearls of Wisdom in Customer Service: Real-Life Stories. In: Medical Office Management. Springer, Cham. https://doi.org/10.1007/978-3-319-13887-9_11
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