Abstract
Value added services in combination with the utilization of innovative information and communication-technologies are a valuable source for differentiation of logistics service providers. To examine the orientation of logistics companies towards these aspects and to analyze their usage of formalized processes for the development of new services, a study among the German logistics industry was conducted. The study is based soundly in the theories of the Resource-based view, the Service-dominant logic and the concept of service engineering. With regard to the current market situation the main research results reveal a controversy: On the one hand, logistics service providers have realized the potential of both information and communication-technologies and value added services. On the other hand, they still lack formal development procedures. Closing this gap will be a challenging task for the management of the future.
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Preiß, H., Papert, M., Klötzer, C., Pflaum, A. (2015). Orientation Towards IC-Technologies and Value Added Services at Logistics Service Providers. In: Dethloff, J., Haasis, HD., Kopfer, H., Kotzab, H., Schönberger, J. (eds) Logistics Management. Lecture Notes in Logistics. Springer, Cham. https://doi.org/10.1007/978-3-319-13177-1_14
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