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Logistics Management pp 177–188Cite as

Orientation Towards IC-Technologies and Value Added Services at Logistics Service Providers

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Part of the book series: Lecture Notes in Logistics ((LNLO))

Abstract

Value added services in combination with the utilization of innovative information and communication-technologies are a valuable source for differentiation of logistics service providers. To examine the orientation of logistics companies towards these aspects and to analyze their usage of formalized processes for the development of new services, a study among the German logistics industry was conducted. The study is based soundly in the theories of the Resource-based view, the Service-dominant logic and the concept of service engineering. With regard to the current market situation the main research results reveal a controversy: On the one hand, logistics service providers have realized the potential of both information and communication-technologies and value added services. On the other hand, they still lack formal development procedures. Closing this gap will be a challenging task for the management of the future.

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Author information

Authors and Affiliations

  1. Chair for Supply Chain Management, University of Bamberg, 96052, Bamberg, Germany

    Helena Preiß, Marcel Papert, Christoph Klötzer & Alexander Pflaum

Authors
  1. Helena Preiß
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  2. Marcel Papert
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  3. Christoph Klötzer
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  4. Alexander Pflaum
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Corresponding author

Correspondence to Christoph Klötzer .

Editor information

Editors and Affiliations

  1. University of Applied Sciences, Bremen, Germany

    Jan Dethloff

  2. ISL - Institut für Seeverkehrswirtschaft und Logistik, Bremen, Bremen, Germany

    Hans-Dietrich Haasis

  3. Dept. of Logistics, University of Bremen, Bremen, Germany

    Herbert Kopfer

  4. University of Bremen, Bremen, Germany

    Herbert Kotzab

  5. University of Bremen, Bremen, Bremen, Germany

    Jörn Schönberger

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Preiß, H., Papert, M., Klötzer, C., Pflaum, A. (2015). Orientation Towards IC-Technologies and Value Added Services at Logistics Service Providers. In: Dethloff, J., Haasis, HD., Kopfer, H., Kotzab, H., Schönberger, J. (eds) Logistics Management. Lecture Notes in Logistics. Springer, Cham. https://doi.org/10.1007/978-3-319-13177-1_14

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  • DOI: https://doi.org/10.1007/978-3-319-13177-1_14

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-13176-4

  • Online ISBN: 978-3-319-13177-1

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