Abstract
Employee turnover has been one of the major concerns of retailers for a very long time. When the costs of recruitment and training are taken into consideration, the impact of employee turnover on the retail organization is considerable. Perhaps even more significant, however, are the opportunity costs of having hired the wrong person while allowing a better applicant to slip through the selection net.
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© 2015 The Academy of Marketing Science
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Ramaseshan, B. (2015). Effects of Realistic Job Information and Interviewer Affect on Retail Employee Turnover. In: Wilson, E., Black, W. (eds) Proceedings of the 1994 Academy of Marketing Science (AMS) Annual Conference. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-13162-7_46
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DOI: https://doi.org/10.1007/978-3-319-13162-7_46
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Publisher Name: Springer, Cham
Print ISBN: 978-3-319-13161-0
Online ISBN: 978-3-319-13162-7
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