Advertisement

Digital Inclusion: A Role for Postal Operators in a Smart World

  • Caroline SheedyEmail author
  • Maria Moloney
Chapter
  • 924 Downloads
Part of the Topics in Regulatory Economics and Policy book series (TREP, volume 50)

Abstract

Postal Operators (POs) worldwide are launching digital solutions in an attempt to counteract the effects of a decline in mail volume. The cause of this decline in mail volumes is seen to be an increase in use of Information and Communications Technology (ICT), resulting in fewer letters being posted (Rogowsky 2013). Specific sections of society, for numerous reasons, remain static in their use of digital tools. Just 33 % of small to medium-sized companies in the UK have a digital presence and only 14 % sell their products online. Added to this, there are costs of leaving out a section of the public who do not access services digitally. Local authorities, in their need to serve all their constituents, increasingly find themselves with the challenge of engaging these constituents (Goraya et al. 2011).

Keywords

Government Service Postal Service Community Platform Local Government Agency Local Library 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Baron, L. F., & Gomez, R. (2012). Perceptions of connectedness: Public access computing and social inclusion in Columbia. The Hawaii International Conference on System Sciences, Hawaii, pp. 1737–1746.Google Scholar
  2. Berry, R. (2011). Older people and the internet older people and the internet: Towards a system map of digital exclusion. A report for The International Longevity Centre – UK (ILC-UK).Google Scholar
  3. Budde, P. (2010, November 8). Finland’s Broadband USO an Inspiration for Europe. CircleID. http://www.circleid.com/posts/20100707_finlands_broadband_uso_an_inspiration_for_europe/
  4. Chun, S. A., Shulman, S., Sandoval, R., & Hovy, E. (2010). Government 2.0: Making connections between citizens, data and government. Information Polity, 15(1–2), 1–9.Google Scholar
  5. Copenhagen Institute for Futures Studies. (2011). Role of Mail 2020. Report prepared for International Post Corporation. http://www.ipc.be/~/media/Documents/PUBLIC/CIFS_RoleOfMail.pdf
  6. Eynon, R. (2011). Adults learning online: Digital choice and/or digital exclusion? New Media Society 2011, 13(4), 534–551.CrossRefGoogle Scholar
  7. Flood, A. (2011, June 10). Landmark US library set to close. The Guardian.Google Scholar
  8. Flood, A. (2012, December 10). UK Lost more than 200 libraries in 2012. The Guardian.Google Scholar
  9. Gebremichael, M. D., & Jackson, J. W. (2006). Bridging the gap in Sub-Saharan Africa: A holistic look at information poverty and the region’s digital divide. Government Information Quarterly, 23, 267–280.CrossRefGoogle Scholar
  10. Goodwin, I. (2007). Community informatics and the local state in the UK. Information, Communication and Society, 10(2), 194–218.CrossRefGoogle Scholar
  11. Goraya, H., Light, A., & Yates, S. (2011). Contact networks and the digital inclusion of isolated community members. The International Association for Media and Communications Research (IAMCR), Istanbul.Google Scholar
  12. Gov.uk. (2013, December 10). Gov.UK. Retrieved May 15, 2014, from Policy paper Government Digital Strategy: December 2013: https://www.gov.uk/government/publications/government-digital-strategy/government-digital-strategy
  13. Haughwout, J. (2009). Meeting the new requirements for transparency, participation and collaboration with neighborhood America’s solutions. Retrieved May 2011, from IngageNetworks.com: http://www.ingagenetworks.com/docs/mgmt/Wht_paper_Gov_JHaughwout_May09.pdf
  14. Hsieh, J. J.-A., Rai, A., & Keil, M. (2008). Understanding digital inequality: Comparing continued use behaviour models of the socio-economically advantaged and disadvantaged. Management of Information Systems Quarterly, 32(1), 97–126.Google Scholar
  15. Hudson, H. E. (2008). Municipal wireless broadband: Lessons from San Francisco and Silicon Valley. Telematics and Informatics, 27, 1–9.CrossRefGoogle Scholar
  16. Jerabek, J., Meyer, L. S., & Kordinak, S. T. (2001). Library anxiety and computer anxiety measures, validity, and research implications. Library & Information Science Research, 23(3), 277–289.Google Scholar
  17. Kvasny, L., & Keil, M. (2006). The challenges of redressing the digital divide: A tale of two US cities. Information Systems Journal, 16, 23–53.CrossRefGoogle Scholar
  18. Loader, B. D., Harvey, M., & Keeble, L. (Eds.). (2008). Digital welfare for the third age. London: Routledge.Google Scholar
  19. Mellon, C. A. (1986). Library anxiety: A grounded theory and its developement. College & Research Libraries, 47(2), 160–165.Google Scholar
  20. Mervyn, K., Simon, A., & Allen, D. K. (2014). Digital inclusion and social inclusion: A tale of two cities. Information, Communication and Society, 17, 1086–1104.Google Scholar
  21. Morison, J. (2010). Gov 2.0: Towards a user generated state? The Modern Law Review, 73(4), 551–577.CrossRefGoogle Scholar
  22. Newman, J., & Clarke, J. (2009). Publics, politics and power: Remaking the public in public services. London: Sage.CrossRefGoogle Scholar
  23. OIG United States Postal Service. (2014). What America wants and needs from the postal service. White Paper, Report Number: RARC-WP-14-009.Google Scholar
  24. Pleace, N. (2007). Workless people and surveillant mashups: Social policy and data sharing in the UK. Information, Communication and Society, 10(6), 943–960.CrossRefGoogle Scholar
  25. Post Office UK. (2013, September 15). Post Office UK. Retrieved October 1, 2013, from PostOffice.co.uk: http://www.postoffice.co.uk/services-we-provide
  26. Racherla, P., & Mandviwalla, M. (2013). Moving from access to use of the information infrastructure: A multilevel sociotechnical framework. Information Systems Research, 24(3), 709–730.CrossRefGoogle Scholar
  27. Rogowsky, M. (2013). First class mail is doomed. Get over it. Forbes.com. http://www.forbes.com/sites/markrogowsky/2013/02/15/first-class-mail-is-doomed-get-over-it/
  28. Tapia, A., & Ortiz, J. (2010). Network hopes. Social Science Computer Review, 28, 93–117.CrossRefGoogle Scholar
  29. Tapia, A. H., Kvasny, L., & Ortiz, J. A. (2011). A critical discourse analysis of three US municipal wireless network initiatives for enhancing social inclusion. Telematics and Informatics, 28, 215–226.CrossRefGoogle Scholar
  30. Triangle Management Services Limited. (2011, March). Post offices and local government services – An international literature review. Retrieved February 18, 2013, from Consumer Focus Scotland: http://www.consumerfocus.org.uk/scotland/files/2011/08/POs-Government-Services-International-Comparisons-Final-Triangle-Report.pdf
  31. UK Post Office. (2014). Services we provide: Government services. http://www.postoffice.co.uk/services-we-provide#government_services
  32. US Postal Service Office of the Inspector General. (2013). e-Government and the postal service. Retrieved February 18, 2013 from http://www.uspsoig.gov/: http://www.uspsoig.gov/foia_files/RARC-WP-13-003.pdf
  33. Van Dijk, J. A. (2006). Digital Divide research, achievements and shortcomings. Poetics, 34(4), 221–235.Google Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Escher Group (IRL) Ltd.DublinIreland

Personalised recommendations