Digital Inclusion: A Role for Postal Operators in a Smart World

  • Caroline SheedyEmail author
  • Maria Moloney
Part of the Topics in Regulatory Economics and Policy book series (TREP, volume 50)


Postal Operators (POs) worldwide are launching digital solutions in an attempt to counteract the effects of a decline in mail volume. The cause of this decline in mail volumes is seen to be an increase in use of Information and Communications Technology (ICT), resulting in fewer letters being posted (Rogowsky 2013). Specific sections of society, for numerous reasons, remain static in their use of digital tools. Just 33 % of small to medium-sized companies in the UK have a digital presence and only 14 % sell their products online. Added to this, there are costs of leaving out a section of the public who do not access services digitally. Local authorities, in their need to serve all their constituents, increasingly find themselves with the challenge of engaging these constituents (Goraya et al. 2011).


Government Service Postal Service Community Platform Local Government Agency Local Library 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Escher Group (IRL) Ltd.DublinIreland

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