Abstract
Within today’s competitive healthcare markets, challenges in healthcare management are manifold. Providers need to simultaneously monitor how to improve treatment quality, increase operational efficiency and win the race for most talented medical staff. To succeed in the light of rapidly changing environments, organizational innovation is one key success factor. Regarding this capability, the Italian Istituto Clinico Humanitas (ICH) is an internationally renowned best practice example. Therefore, this chapter illustrates how ICH became a successful operating hospital despite adverse circumstances.
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Cazzaniga, S., Fischer, S. (2015). How ICH Uses Organizational Innovations to Meet Challenges in Healthcare Management: A Hospital Case Study. In: Gurtner, S., Soyez, K. (eds) Challenges and Opportunities in Health Care Management. Springer, Cham. https://doi.org/10.1007/978-3-319-12178-9_29
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DOI: https://doi.org/10.1007/978-3-319-12178-9_29
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