Abstract
To ensure sustainable development in health care systems and to bring about workable ideas which are widely accepted, there must be dialogue and collaboration between highly diverse stakeholder groups, such as medical practitioners, managers and administrators as well as health care policy makers and patients and their families. However, diversity between these actors requires methodologies that enable the participants working on change and development processes together. It is important to understand each other’s work situations, demands and constraints to collaborate on future ideas. Therefore, we suggest a so-called serious play methodology which combines tool-kit based modelling using LEGO® building blocks and story-telling to foster the development of shared understandings between different stakeholders. In an empirical example of a system development process between health care practitioners in Japan, we describe and discuss the application of this methodology.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Abbott A (1988) The system of professions: an essay on the division of expert labor. The University of Chicago press, Chicago, IL
Amabile TM (1996) Creativity in context. Westview Press, Boulder, CO
Bandyopadhyay J, Hayes GK (2009) Developing a framework for the continuous improvement of patient care in United States hospitals: a process approach. Int J Manage 26(2):179–185
Best K (2006) Design management: managing design strategy, process and implementation. AVA Academia, Lausanne
Boje DM (1991) Organizations as storytelling networks: a study of story performance in an office-supply firm. Adm Sci Q 36:106–126
Brown T (2009) Change by design. How design thinking transforms organizations and in-spires innovation. Harper Collins, New York, NY
Buur J, Matthews B (2008) Participatory innovation. Int J Innovat Manag 12(3):255–273
Chambliss DF (1996) Beyond caring: hospitals, nurses, and the social organization of ethics. The University of Chicago press, Chicago, IL
Cropley A (2006) In praise of convergent thinking. Creativ Res J 18:391–404
Cross N (1999) Natural intelligence in design. Des Stud 20(1):25–39
Cross N (2011) Design thinking. Understanding how designers think and work. Berg Publishers, Oxford
Engeström Y (2008) From teams to knots. Activity-theoretical studies of collaboration and learning at work. Cambridge University Press, Cambridge
Freidson E (1970) Professional dominance: the social structure of medical care. Aldine Publishing, Chicago, IL
Ginn GO (2006) Community orientation, strategic flexibility, and financial performance in hospitals. J Healthc Manag 51(2):111–121
Griffith JR, White KR (2005) The revolution in hospital management. J Healthc Manag 54(3):170–189
Heracleous L, Jacobs C (2011) Crafting strategy: embodied metaphors in practice. University Press, Cambridge
Hofstede G (1991) Cultures and organization: software of the mind. McGraw-Hill International, London
Jacobs C, Heracleous L (2006) Constructing shared understanding: the role of embodied metaphors in organization development. J Appl Behav Sci 24(2):207–226
Jensen E (2005) Teaching with the brain in mind. Association for Supervision and Curriculum Development, Alexandria
Kerosuo H (2006) Boundaries in action. An activity-theoretical study of development, learning and change in health care for patients with multiple and chronic illnesses. Helsinki University Press, Helsinki
Khatri N, Wells J, McKune J, Brewer M (2006) Strategic human resource management issues in hospitals: a study of a university and a community hospital. Hosp Top 84(4):9–20
Larson MS (1977) The rise of professionalism: a sociological analysis. University of California Press, Berkley, CA
Lee Y (2008) Design participation tactics: the challenges and new roles for designers in the co-design process. CoDesign 4(1):31–50
Ministry of Health, Labour and Welfare in Japan (2013) The current situation and the future direction of the long-term care insurance system in Japan – with a focus on the housing for the elderly (English slides downloaded from http://www.mhlw.go.jp/english/policy/care-welfare/care-welfare-elderly/dl/ri_130311-01.pdf. Accessed 28 Feb 2014)
Ministry of Health, Labour and Welfare in Japan (2014). Annual health, labour, and welfare report 2012–2013 (English figures and tables downloaded from http://www.mhlw.go.jp/english/wp/wp-hw7/dl/02e.pdf. Accessed 28 Feb 2014)
Mintzberg H (1989) Mintzberg on management – inside our strange world of organizations. The Free Press, New York, NY
Nishihara E (2012) Healthcare information systems trends in Japan. In: Kano S (ed) Introduction to global healthcare systems. Waseda University Press, Tokyo, pp 87–110
Orr JE (1996) Talking about machines: an ethnography of a modern job. Cornell University Press, Ithaca, NY
Orr JE (2006) Ten years of talking about machines. Organ Stud 27(12):1805–1820
Papert S, Harel I (eds) (1991) Constructionism. Ablex Publishing Corporation, Norwood
Prybill LD (2003) Challenges and opportunities facing health administration practice and education. J Healthc Manag 48(4):223–231
Reed R, Storrud-Barnes S, Jessup L (2012) How open innovation affects the drivers of competitive advantage: trading the benefits of IP creation and ownership for free invention. Manag Decis 50(1):58–73
Rondeau KV, Wagar TH (2002) Managing the workforce reduction: hospital CEO perceptions of organizational dysfunction. J Healthc Manag 45(6):161–176
Roos J, Victor B (1999) Towards a new model of strategy-making as serious play. Eur Manage J 17(4):348–355
Roos J, Victor B, Statler M (2004) Playing seriously with strategy. Long Range Plann 37:549–568
Sanders E, Stappers P (2008) Co-creation and the new landscapes of design. CoDesign 4(1):5–18
Sannino A, Ellis V (2014) Activity-theoretical and sociocultural approaches to learning and collective creativity: an introduction. In: Sannino A, Ellis V (eds) Learning and collective creativity. Activity-theoretical and sociocultural studies. Routledge, London, pp 1–19
Sanoff H (2000) Community participation methods in design and planning. Wiley, Chichester
Savitz LA, Kaluzny AD (2000) Assessing the implementation of clinical process innovations: a cross-case comparison. J Healthc Manag 47(3):366–379
Schulz K-P (2008) Shared knowledge and understandings in organizations – its development and impact in organizational learning processes. Manage Learn 39(4):457–473
Schulz K-P, Geithner S (2014) Creative tools for collective creativity – the serious play method using LEGO bricks. In: Sannino A, Ellis V (eds) Learning and collective creativity. Activity-theoretical and sociocultural studies. Routledge, London, pp 179–197
Statler M, Roos J, Victor B (2009) Ain’t Misbehavin’: taking play seriously in organizations. J Change Manage 9(1):87–107
Statler M, Heracleous L, Jacobs C (2011) Serious play as a practice of paradox. J Appl Behav Sci 47(2):236–256
West M (2002) Sparkling fountains or stagnant ponds: an integrative model of creativity and innovation implementation in work groups. Appl Psychol 51(3):355–424
West M, Farr J (1990) Innovation and creativity at work: psychological and organizational strategies. Wiley, Chichester
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Schulz, KP., Geithner, S., Kawamura, T. (2015). Applying Tool-Kit-Based Modeling and Serious Play: A Japanese Case Study on Developing a Future Vision of a Regional Health Care System. In: Gurtner, S., Soyez, K. (eds) Challenges and Opportunities in Health Care Management. Springer, Cham. https://doi.org/10.1007/978-3-319-12178-9_23
Download citation
DOI: https://doi.org/10.1007/978-3-319-12178-9_23
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-12177-2
Online ISBN: 978-3-319-12178-9
eBook Packages: Business and EconomicsBusiness and Management (R0)