Understanding Emotional Intelligence and Its Role in Leadership
Irrespective of our life paths, the ability to initiate and sustain effective interactions with others is a key determinant of success and fulfillment. As physicians, we must lead both formally and informally in a variety of roles – in medical systems, clinics and operating theatres. We are often challenged by the stress of practice and the need to achieve balance with family and friends. Conflicts occur on a regular basis hence a level of personal insight is vital to a healthy and productive life. The increased interest in emotional intelligence is supported by a growing compilation of data that demonstrate that enhanced social interactions improve personal performance in a wide range of settings. In this chapter, we quantify the traits associated with emotional intelligence (EQ), examine the role of EQ in the medical environment, including the differences seen in surgeons, provide insights into the neurobiology of human emotion, address how experiences shape our ability to interact with others, describe how emotional intelligence can be measured and quantified, and finally assess what one can do to improve EQ. Lastly, we tie emotional intelligence into styles of conflict resolution, and describe forms of feedback that can increase insight and enhance both professional performance and personal satisfaction.
KeywordsFacial Expression Emotional Intelligence Nursing Student Social Awareness Early Life Stress
- 1.Boyatzis R. The competent manager: a model for effective performance. New York: Wiley; 1982.Google Scholar
- 2.Spencer L, Spencer S. Competence at work. New York: Wiley; 1993.Google Scholar
- 3.Goleman D. What makes a leader? Harv Bus Rev. 1998;76(6):82–91.Google Scholar
- 4.Goleman D. Emotional intelligence. New York: Bantam Books; 1995.Google Scholar
- 7.Gladwell M. The tipping point: how little things can make a big difference. New York: Little Brown and Company; 2002.Google Scholar
- 8.Seligman M. Flourish: a visionary new understanding of happiness and well-being. New York: Simon and Schuster; 2011.Google Scholar
- 13.Schwartz JM, Begley S. The mind and the brain: neuroplasticity and the power of mental force. New York: Regan Books/Harper Collins Publishers; 2002.Google Scholar
- 19.Beauvais AM, Stewart JG, Denisco S, Beauvais JE. Factors related to academic success among nursing students: a descriptive correlational research study. Nursing Educ Today. http://dx.doi.org/10.1016/j.nedt.2013.12.005.
- 22.Bradberry T, Greaves J. Emotional intelligence 2.0. San Diego: Talent Smart Press; 2009.Google Scholar
- 23.Thomas KW, Kilmann RH. Thomas-Kilmann conflict mode instrument. Mountain View: Xicom, a subsidiary of CPP, Inc; 1974.Google Scholar
- 26.Taylor P, Funk C, Craighill P. Are we happy yet? Washington, DC: Pew Research Center; 2006.Google Scholar
- 27.Csikszentmihalyi M. Flow: the psychology of optimal experience. New York: Harper & Row; 1990.Google Scholar