How to Manage Difficult Situations and Decisions: Conflict Resolution

  • Larry R. KaiserEmail author
Part of the Success in Academic Surgery book series (SIAS)


Conflict is inevitable. It is a normal part of everyday life whether at home or in the workplace. Despite the prevailing belief that all conflict is negative, not uncommonly, conflict and the work of dealing with conflict can be beneficial and lead to improvements in the work environment and can bring out the best in everyone. However, depending on how conflict is managed it can also be detrimental. Indeed, dealing with conflict may be the most important aspect of the job for anyone in a leadership position. This is especially true when dealing with disagreements that may arise in a Department of Surgery. In the most simplistic terms conflict that arises in a Department of Surgery almost always is related to the distribution of resources whether it be due to laboratory space, operating room time, resident assignments, or support for faculty recruitment. In addition, conflict related to issues of faculty compensation is common. This chapter discusses types of conflict, causes of conflict, how to manage conflict, and strategies to resolve conflict, with a particular emphasis on issues pertinent to a Department of Surgery.


Faculty Member Conflict Management Harvard Business Review Personality Difference Successful Negotiation 
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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Temple University School of MedicinePhiladelphiaUSA
  2. 2.Temple University School of Medicine, Temple University Health SystemPhiladelphiaUSA

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