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Studying the Effect of Delay on Group Performance in Collaborative Editing

  • Claudia-Lavinia Ignat
  • Gérald Oster
  • Meagan Newman
  • Valerie Shalin
  • François Charoy
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8683)

Abstract

Real-time collaborative editing systems such as Google Drive are increasingly common. However, no prior work questioned the maximum acceptable delay for real-time collaboration or the efficacy of compensatory strategies. In this study we examine the performance consequences of simulated network delay on an artificial collaborative document editing task with a time constant and metrics for process and outcome suitable for experimental study. Results suggest that strategy influences task outcome at least as much as delay in the distribution of work in progress. However, a paradoxical interaction between delay and strategy emerged, in which the more generally effective, but highly coupled strategy was also more sensitive to delay.

Keywords

Collaborative editing groupware delay usability measurement 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Claudia-Lavinia Ignat
    • 1
  • Gérald Oster
    • 1
  • Meagan Newman
    • 2
  • Valerie Shalin
    • 2
  • François Charoy
    • 1
  1. 1.Inria, CNRSUniversit de LorraineFrance
  2. 2.Department of PsychologyWright State UniversityFrance

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