Abstract
The EGS (Electronic Government Services) impacts greatly on the relationship between citizens and their governments, so governments seek to manage and develop these services more effectively. By integrating the ‘involvement’ and ‘innovativeness’ theories into the expectation disconfirmation paradigm, this study investigates the significance of the role of expectation disconfirmation on the intention to participate towards the EGS. 320 Taiwanese samples were used. Our findings indicated that positive disconfirmation of the EGS leads to a high involvement with the EGS. A citizen’s involvement and disconfirmation together increases the citizen’s satisfaction with the EGS and thus the participation intention to develop the EGS. A citizen’s innovativeness moderates the relationship between their satisfaction and participation intention. Practical implications and future research suggestions were proposed accordingly.
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Doong, HS., Wang, HC. (2014). Exploring the Determinants of Citizens’ Intention to Participate in the Development of e-Government Services. In: Kő, A., Francesconi, E. (eds) Electronic Government and the Information Systems Perspective. EGOVIS 2014. Lecture Notes in Computer Science, vol 8650. Springer, Cham. https://doi.org/10.1007/978-3-319-10178-1_5
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DOI: https://doi.org/10.1007/978-3-319-10178-1_5
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