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From Information to Smart Society pp 113–122Cite as

Knowledge-Intensive Business Processes in Disaster Recovery

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Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 5))

Abstract

This paper aims to extend the current boundaries of Business Process Management (BPM) research by considering complex knowledge-intensive business processes (KIBPs) occurring across business, government and community sectors. These processes are easily found within complex human-care systems or, as considered in this paper, in disaster recovery. We compare and contrast BPM in “traditional” organisationally bound environments with BPM required for management of these complex “non-traditional” processes. We specify research directions for this emerging field and proceed to identify some relevant theories and discuss how they could be used to study different aspects of these processes, in particular complex process-related knowledge and emergent coordination patterns that cannot be fully predefined.

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Author information

Authors and Affiliations

  1. The University of Sydney Business School, Sydney, NSW, 2006, Australia

    Olivera Marjanovic & Petri Hallikainen

Authors
  1. Olivera Marjanovic
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  2. Petri Hallikainen
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Corresponding author

Correspondence to Olivera Marjanovic .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Verona, Verona, Italy

    Lapo Mola

  2. Department of Management and Technology, Bocconi University, Milan, Italy

    Ferdinando Pennarola

  3. CeRSI Research Center in Information Systems, LUISS Guido Carli University, Rome, Italy

    Stefano Za

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Marjanovic, O., Hallikainen, P. (2015). Knowledge-Intensive Business Processes in Disaster Recovery. In: Mola, L., Pennarola, F., Za, S. (eds) From Information to Smart Society. Lecture Notes in Information Systems and Organisation, vol 5. Springer, Cham. https://doi.org/10.1007/978-3-319-09450-2_10

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