Abstract
This paper describes the current status and requirements of Campus e-learning, and points out the need for building a unified supporting system. Through the establishment of ITIL-based Service Desk, it is possible to bring convenience to campus e-learning and gradually standardize campus e-learning management and service.
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© 2014 Springer International Publishing Switzerland
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Zhao, Hy., Zhang, Xy., Wang, Yq., Yang, Ly. (2014). The Role of ITIL-Based Service Desk in Campus E-learning. In: Zu, Q., Vargas-Vera, M., Hu, B. (eds) Pervasive Computing and the Networked World. ICPCA/SWS 2013. Lecture Notes in Computer Science, vol 8351. Springer, Cham. https://doi.org/10.1007/978-3-319-09265-2_84
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DOI: https://doi.org/10.1007/978-3-319-09265-2_84
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-09264-5
Online ISBN: 978-3-319-09265-2
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