Reflections on the Concrete Application of Principles of Internet Governance and the Networked Information Society in the European Union Institutionalization Process of Alternative Dispute Resolution Methods

  • Maria Claudia Solarte-VasquezEmail author


This chapter represents an effort to link concepts that appear to be and are commonly placed in distant theoretical areas but belong much closer together in practical terms: the principles of internet governance, and the networked information society converging in rules on one hand; and self-regulation competences required for collaborative and alternative conflict management on the other. They condense the public and the private roles in compatible regulatory models that could match sociability, economics and technologies of the times. It is an essay on competences, public policies that are not preceded by standards and principles that do not seem to have been captured by the laws. The institutionalization strategy on Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) for cross-border consumer redress in the European Union will be the reference to assess regulatory impact and argue for consistency. Legislating ADR and ODR aims at supporting electronic commerce as an essential component of the digital agenda; the flagship initiative that establishes the digital single market according to the European 2020 Strategy. Questions must be raised considering the marked emphasis placed on promoting social changes merely by passing new laws. The importance of understanding that the European Union is not capable of supplanting its members in turning institutional formulas into operational strategies is underlined, as well as a reflection on the need to support the social and economic transformations that have followed the remarkable developments in telecommunications and other digital technologies. Conceiving a European dispute resolution culture, enabled and mediatized by technological solutions is a viable solution to prevent more of the perceived shortcomings of public actions, and a truly innovative ODR systems design, could support the transition. This text invites the integration of concepts, disciplines and practices, respect for principles and their consistent application to solutions that could improve human transactions for a sustainable digital economy where empowered private actors can efficiently contribute to the ongoing collective transformations of the global governance.


Supra Note Dispute Resolution Information Society Conflict Management Alternative Dispute Resolution 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Tallinn Law SchoolTallinn University of TechnologyTallinnEstonia

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