Abstract
Successful design requires an in-depth understanding of user behavior. The paper will describe how we applied a mixed-method research approach, which combines a traditional contextual inquiry with a modified diary study, in three different studies. The proposed methodology permits the inclusion of more participants in a larger geographical area, maximizing research resources, and the collection of longitudinal data. A summary of lessons learned from the new hybrid method will be presented.
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Goode, W., Little, C., Schall, A., Geraci, R., Brown, V. (2014). A Mixed-Method Approach for In-Depth Contextual User Research. In: Marcus, A. (eds) Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience. DUXU 2014. Lecture Notes in Computer Science, vol 8517. Springer, Cham. https://doi.org/10.1007/978-3-319-07668-3_9
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DOI: https://doi.org/10.1007/978-3-319-07668-3_9
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