Abstract
To deliver best in class user experiences to business users, design practitioners need to consider not just the user interface of applications, but the end-to-end customer experience. The enterprise software industry is undergoing a transformation as users ex-pect simple, easy-to-use experiences from their business software. However, to deliver on this expectation, enterprise software vendors face three primary hur-dles: The complexity of their customer’s information technology land-scapes, Complexity of business processes in their customer’s organizations, and Lack of design skills in customer’s IT organizations. This paper describes these changing expectations and unique challenges in enterprise software user experience design. It outlines the user experience strat-egy that SAP, a leading enterprise software company, SAP, has developed to overcome these challenges, and deliver best in class user experiences to business users.
Chapter PDF
Similar content being viewed by others
Keywords
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Kumar, J. (2014). Humanizing the Enterprise. In: Marcus, A. (eds) Design, User Experience, and Usability. User Experience Design Practice. DUXU 2014. Lecture Notes in Computer Science, vol 8520. Springer, Cham. https://doi.org/10.1007/978-3-319-07638-6_7
Download citation
DOI: https://doi.org/10.1007/978-3-319-07638-6_7
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07637-9
Online ISBN: 978-3-319-07638-6
eBook Packages: Computer ScienceComputer Science (R0)