Abstract
This paper focuses on improving the usability of an electronic health record (EHR) embedded clinical decision support system (CDSS) targeted to treat pain in elderly adults. CDSS have the potential to impact provider behavior. Optimizing CDSS-provider interaction and usability may enhance CDSS use. Five CDSS interventions were developed and deployed in test scenarios within a simulated EHR that mirrored typical Emergency Department (ED) workflow. Provider feedback was analyzed using a mixed methodology approach. The CDSS interventions were iteratively designed across three rounds of testing based upon this analysis. Iterative CDSS design led to improved provider usability and favorability scores.
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Keywords
- clinical decision support
- CDS
- clinical decision support system
- CDSS
- usability
- emergency department
- emergency medicine
- humancomputer- interaction
- HCI
- SUS
- system usability scale
- favorability score
- mixed methodology
- Healthcare IT & Predicting Adoption
- Medical Error & Simulation
- Patient Safety
- Quality in Healthcare
- iterative design
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Thum, F. et al. (2014). Usability Improvement of a Clinical Decision Support System. In: Marcus, A. (eds) Design, User Experience, and Usability. User Experience Design for Everyday Life Applications and Services. DUXU 2014. Lecture Notes in Computer Science, vol 8519. Springer, Cham. https://doi.org/10.1007/978-3-319-07635-5_13
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DOI: https://doi.org/10.1007/978-3-319-07635-5_13
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07634-8
Online ISBN: 978-3-319-07635-5
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