How Do Users Express Their Emotions Regarding the Social System in Use? A Classification of Their Postings by Using the Emotional Analysis of Norman

  • Marília S. Mendes
  • Elizabeth Furtado
  • Vasco Furtado
  • Miguel F. de Castro
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8531)


Social Networking Sites (SNS) allow users to post messages aboutany event which has occurred with them, including the system itself. In this study, we conducted two experiments with postings of users on SNS in order to investigate (i) how users express their emotions regarding the use of the system, and (ii) how to assess the user experience by using their postings during the system interaction. The results showed some characteristics of postings related to the use which may be useful for UX evaluation in SNS.


Human Computer Interaction User eXperience Natural Processing Language Social Network Sites 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Marília S. Mendes
    • 1
  • Elizabeth Furtado
    • 2
  • Vasco Furtado
    • 2
  • Miguel F. de Castro
    • 1
  1. 1.Federal University of Ceará (UFC)FortalezaBrazil
  2. 2.University of Fortaleza (Unifor)FortalezaBrazil

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