E-government and the Digital Agenda for Europe

A Study of the User Involvement in the Digitalisation of Citizen Services in Denmark
  • Jane Billestrup
  • Jan Stage
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8518)


Several initiatives in regards to digitalisation citizens’ services have been launched, both in the European Union and in Denmark. Several problems have been reported in related work in regards to lack of accessability and usability of e-government self-service solutions. The objective of this paper was “How are software providers developing e-government self-service solutions that should be usable for all citizens?” we conducted 11 phone interviews with self-service providers in Denmark. We found that no citizens are involved in the development process and only few of the self-service solutions are usability evaluated before being released.


E-Government Digitalisation Usability Self-service systems E-Government providers Digital agenda for Europe 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Jane Billestrup
    • 1
  • Jan Stage
    • 1
  1. 1.Research Centre for Socio-Interactive Design, Department of Computer ScienceAalborg UniversityDenmark

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