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Online Shopping Websites: An Evaluation of User Experience and Interface Ergonomic Criteria from the Perspective of Older Users

  • Fabiane Rodriguez Fernandes
  • Luis Carlos Paschoarelli
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8518)

Abstract

This paper presents a user experience evaluation of two online shopping websites from the perspective of older users (those aged 50 and older). Two online shopping websites were evaluated using methodological procedures established in prior research [1]. The methodology consists of four steps: (1) heuristic interface evaluation using an ergonomic criteria checklist, (2) online identification and experience questionnaire, (3) evaluation of user experience and interface interaction, and (4) satisfaction questionnaire. Results of the study revealed the analyzed websites are not suitable for older users, who find it difficult to interact with these interfaces.

Keywords

Design user experience usability e-commerce older users 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Fabiane Rodriguez Fernandes
    • 1
  • Luis Carlos Paschoarelli
    • 1
  1. 1.Faculty of Architecture, Arts and CommunicationUniversidade Estadual Paulista (UNESP)BauruBrazil

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