Evaluation of User Experience Goal Fulfillment: Case Remote Operator Station
In this paper, the results of a user experience (UX) goal evaluation study are reported. The study was carried out as a part of a research and development project of a novel remote operator station (ROS) for container gantry crane operation in port yards. The objectives of the study were both to compare the UXs of two different user interface concepts and to give feedback on how well the UX goals experience of safe operation, sense of control, and feeling of presence are fulfilled with the developed ROS prototype. According to the results, the experience of safe operation and feeling of presence were not supported with the current version of the system. However, there was much better support for the fulfilment of the sense of control UX goal in the results. Methodologically, further work is needed in adapting the utilized Usability Case method to suit UX goal evaluation better.
Keywordsremote operation user experience user experience goal evaluation
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