Abstract
The aim of the chapter is to present the methodology of the analysis of assortment in companies with a wide range of products and diversified customer service strategies (Make to order, Make to stock, Assembly to order). The authors performed ABC/XYZ analysis (logistical criteria of the segmentation), analysis of technological similarity coefficient in terms of process times in both horizontal and vertical terms. A statistical software has been used for analysis purposes. Then the selected data have been used in the simulation of production-logistics process (FlexSim 7 Simulation Software) for multi-department companies with diversified customer service strategies. The validation of the methodology was based on an analysis of the correlation between the indicators adopted for the evaluation of simulation results with the results of statistical analysis. The chapter ends with general conclusions on the results of the work and the comments on their application in business practice.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
American Production and Inventory Control Society (2008) American Production and Inventory Control Society Dictionary, 14th edn. American Production and Control Society, Inc., Falls Church
Bielecka A (2001) Statystyka w zarządzaniu: opis statystyczny, Wyższa Szkoła Przedsiębiorczości i Zarządzania
Cleophas TJ, Zwinderman AH (2011) Statistical analysis of clinical data on a pocket calculator. Springer Science Business Media B.V, The Netherlands
Domanski R, Hadas L Technological and organizational similarity coefficient (α) as a basis for value streams in lean production. http://www.logforum.net/vol4/issue2/no4/4_2_4_2008.html
Hadas L, Cyplik P, Fertsch M (2009) Method of buffering critical resources in make-to-order shop floor control in manufacturing complex product. Int J Prod Res 47(8, 15):2125–2139
Hadas L, Cyplik P (2010) Hybrid production planning system in make-to-order company—case study. Log Forum 6(4), No 5. http://www.logforum.net/vol6/issue4/no5
Hartley DS III (1997) Verification and validation in military simulations. In: Proceedings of the 1997 winter simulation conference (WSC)
Ignatczyk W, Chromińska M (2004) Statystyka: teoria i zastosowanie. WSB, Poznań
Lemaire J (ed.) (1995) Bonus-malus systems in a Uiomobile insurance. Springer Science+Business Media, New York
Liker JK (2004) The Toyota way—14 management principles from the world’s greatest manufacturer. McGraw-Hill, New York
Luderer B, Volker N, Vetters K (2010) Mathematical formulas for economists. Springer, Berlin, Heidelberg
Norma ISO 9001:2000—validation of process for production and service provision (7.5.2)
Pedersen TB, Mohania MK, Tjoa AM (eds) (2010) Data warehousing and knowledge discovery. In: 12th International conference, DaWaK 2010 Bilbao, Aug/Sept 2010, Proceedings. Springer, Berlin, Heidelberg
Sargent RG (2001) Some approaches and paradigms for verifying and validating simulation models. In: Proceedings of the 2001 winter simulation conference (WSC)
Turek M, Michalak A (2009) Zasady, tryb przygotowania, przeprowadzenia oraz finansowania przewodów doktorskich i habilitacyjnych, Wyd. Politechniki Śląskiej, Gliwice
Umble M (1992) Analyzing manufacturing problems using V-A-T analysis. Prod Inventory Manag J 33(2):55–60
Acknowledgments
This chapter has been the result of the study conducted within the project entitled “Multifaceted research the determinants of transformation of the production and logistics system with diversified production structure, wide product offer and multivariate strategy for customer service” realized in the Faculty of Engineering Management of Poznan University of Technology. The project was financed by the National Science Center based on the decision number DEC-2011/03/B/HS4/04125.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Hadaś, Ł., Pawlewski, P., Werner-Lewandowska, K., Cyplik, P. (2014). Methodology of Assortment Analysis in Companies with a Wide Range of Products for Building the Flexibility of Customer Service. In: Pawlewski, P., Greenwood, A. (eds) Process Simulation and Optimization in Sustainable Logistics and Manufacturing. EcoProduction. Springer, Cham. https://doi.org/10.1007/978-3-319-07347-7_3
Download citation
DOI: https://doi.org/10.1007/978-3-319-07347-7_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07346-0
Online ISBN: 978-3-319-07347-7
eBook Packages: Earth and Environmental ScienceEarth and Environmental Science (R0)