Abstract
Enterprise businesses are increasingly using analytics and simulation for improved decision making with diverse and large quantities of data. However, new challenges arise in understanding how to design and implement a user interaction paradigm that is appropriate for technical experts, business users, and other stakeholders. Technologies developed for sophisticated analyses pose a challenge for interaction and interface design research when the goal is to accommodate users with different types and levels of expertise. In this paper we discuss the results of a multi-phase research effort to explore expectations for interaction and user experience with a complex technology that is meant to provide scientists and business analysts with expert-level capability for advanced analytics and simulation. We find that while there are unique differences in software preferences of scientists and analysts, that a common interface is feasible for universal usability of these two user groups.
Chapter PDF
Similar content being viewed by others
References
Chilana, P., Wobbrock, J., Ko, A.: Understanding Usability Practices in Complex Domains. In: Proceedings of the 28th International Conference on Human Factors in Computing Systems, CHI 2010, pp. 2337–2346. ACM Press (2010)
Ericsson, K.A., Prietula, M.J., Cokely, E.T.: The Making of an Expert. Harvard Business Review: Managing for the Long Term (July 2007)
Tan, W.C., Haas, P.J., Mak, R.L., Kieliszewski, C.A., Selinger, P., Maglio, P.P., Li, Y.: Splash: A Platform for Analysis and Simulation of Health. In: IHI 2012 – Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium, pp. 543–552 (2012)
Maglio, P.P., Cefkin, M., Haas, P., Selinger, P.: Social Factors in Creating an Integrated Capability for Health System Modeling and Simulation. In: Chai, S.-K., Salerno, J.J., Mabry, P.L. (eds.) SBP 2010. LNCS, vol. 6007, pp. 44–51. Springer, Heidelberg (2010)
Kieliszewski, C.A., Maglio, P.P., Cefkin, M.: On Modeling Value Constellations to Understand Complex Service System Interactions. European Management Journal 30(5), 438–450 (2012)
Robinson, S.: Conceptual Modeling for Simulation Part I: Definition and Requirements. Journal of the Operational Research Society 59(3), 278–290 (2007a)
Robinson, S.: Conceptual Modeling for Simulation Part II: A Framework for Conceptual Modeling. Journal of the Operational Research Society 59(3), 291–304 (2007b)
Haas, P., Maglio, P., Selinger, P., Tan, W.: Data is Dead... Without What-If Models. PVLDB 4(12), 11–14 (2011)
Amatriain, X., Lathia, N., Pujol, J.M., Kwak, H., Oliver, N.: The Wisdom of the Few. In: Proceedings of the 32nd International ACM SIGIR Conference on Research and Development in Information Retrieval - SIGIR 2009, pp. 532–539. ACM Press (2009)
Karvonen, H., Aaltonen, I., Wahlström, M., Salo, L., Savioja, P., Norros, L.: Hidden Roles of the Train Driver: A Challenge for Metro Automation. Interacting with Computers 23(4), 289–298 (2011)
Lutters, W.G., Ackerman, M.S.: Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support. Computer Supported Cooperative Work (CSCW) 16(3), 341–372 (2006)
Comber, R., Hoonhout, J., Van Halteran, A., Moynihan, P., Olivier, P.: Food Practices as Situated Action: Exploring and Designing for Everyday Food Practices with Households. In: Computer Human Interaction (CHI), pp. 2457–2466 (2013)
Merriam, S.B.: Qualitative Research and Case Study Applications in Education. Jossey-Bass (1998)
Hoonhout, J.: Interfering with Routines: Disruptive Probes to Elicit Underlying Desires. In: CHI Workshop: Methods for Studying Technology in the Home (2013)
Millen, D.R., Drive, S., Bank, R.: Rapid Ethnography: Time Deepening Strategies for HCI Field Research. In: Proceedings of the 3rd Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, pp. 280–286 (2000)
Kristensen, M., Kyng, M., Palen, L.: Participatory Design in Emergency Medical Service: Designing for Future Practice. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 161–170. ACM Press (2006)
Hagen, P., Robertson, T.: Dissolving Boundaries: Social Technologies and Participation in Design. Design, pp. 129–136 (July 2009)
Faste, H., Rachmel, N., Essary, R., Sheehan, E.: Brainstorm, Chainstorm, Cheatstorm, Tweetstorm: New Ideation Strategies for Distributed HCI Design. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 1343–1352 (2013)
IBM, http://www.ibm.com/smarterplanet/us/en/smarter_cities/overview/index.html
Dedoose, http://www.dedoose.com/
Twiddla, http://www.twiddla.com
Osborn, A.F.: Applied Imagination, 3rd edn. Oxford (1963)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Brewer, R., Kieliszewski, C.A. (2014). Exploring Interaction Design for Advanced Analytics and Simulation. In: Nah, F.FH. (eds) HCI in Business. HCIB 2014. Lecture Notes in Computer Science, vol 8527. Springer, Cham. https://doi.org/10.1007/978-3-319-07293-7_1
Download citation
DOI: https://doi.org/10.1007/978-3-319-07293-7_1
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07292-0
Online ISBN: 978-3-319-07293-7
eBook Packages: Computer ScienceComputer Science (R0)