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Understanding the Interaction Support for Mobile Work in an Emergency Room

  • Sergio F. Ochoa
  • Alvaro Monares
  • Nicolás Ochoa
  • Ramón Hervás
  • José Bravo
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8512)

Abstract

Typically mobile and ubiquitous software applications provide services to mobile workers to help them increase their performance, effectiveness and eventually the satisfaction while doing their jobs. These services are directly related to the characterization of the activities to be supported. Based on such a characterization the designers of these solutions can envision the services that should be provided by the new system. Few guidelines are available to characterize mobile activities from an IT support point of view, therefore the designers have to guess the services to be embedded in these solutions. This paper provides a first step to address such a problem, identifying the context variables that characterize the mobile activities. Moreover, an ontology of activity characteristics and some design guidelines are provided to determine which supporting services can be used to address activities according to their characteristics. This proposal was conceived based on the empirical observation of the work performed by the medical personnel at an emergency room of a public hospital. Further analysis is required to generalize this proposal, in order to address mobile work in other scenarios.

Keywords

Ubiquitous computing mobile computing mobile work activity characterization context-aware information delivery design guidelines 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Sergio F. Ochoa
    • 1
  • Alvaro Monares
    • 1
  • Nicolás Ochoa
    • 2
  • Ramón Hervás
    • 3
  • José Bravo
    • 3
  1. 1.Computer Science DepartmentUniversidad de ChileChile
  2. 2.Medical SchoolUniversidad de ChileChile
  3. 3.MAmI Research LabUniversity of Castilla-La ManchaCiudad RealSpain

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