Understanding the Interaction Support for Mobile Work in an Emergency Room

  • Sergio F. Ochoa
  • Alvaro Monares
  • Nicolás Ochoa
  • Ramón Hervás
  • José Bravo
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8512)


Typically mobile and ubiquitous software applications provide services to mobile workers to help them increase their performance, effectiveness and eventually the satisfaction while doing their jobs. These services are directly related to the characterization of the activities to be supported. Based on such a characterization the designers of these solutions can envision the services that should be provided by the new system. Few guidelines are available to characterize mobile activities from an IT support point of view, therefore the designers have to guess the services to be embedded in these solutions. This paper provides a first step to address such a problem, identifying the context variables that characterize the mobile activities. Moreover, an ontology of activity characteristics and some design guidelines are provided to determine which supporting services can be used to address activities according to their characteristics. This proposal was conceived based on the empirical observation of the work performed by the medical personnel at an emergency room of a public hospital. Further analysis is required to generalize this proposal, in order to address mobile work in other scenarios.


Ubiquitous computing mobile computing mobile work activity characterization context-aware information delivery design guidelines 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Herskovic, V., Ochoa, S.F., Pino, J.A., Neyem, A.: The Iceberg Effect: Behind the User Interface of Mobile Collaborative Systems. Journal of Universal Computer Science 17(2), 183–202 (2011)Google Scholar
  2. 2.
    Dey, A.: Understanding and Using Context. Personal and Ubiq. Computing 5(1), 4–7 (2001)Google Scholar
  3. 3.
    Rodden, T., Cheverst, K., Davies, N., Dix, A.: Exploiting context in HCI design for mobile systems. In: Proc. of the 1st W. on HCI with Mobile Devices, Glasgow, Scotland (1998)Google Scholar
  4. 4.
    Abowd, G., Dey, A.K., Orr, R., Brotherton, J.: Context-awareness in wearable and ubiquitous computing. Virtual Reality 3(3), 200–211 (1998)CrossRefGoogle Scholar
  5. 5.
    Calvary, G., Coutaz, J., Thevenin, D., Limbourg, Q., Bouillon, L., Vanderdonckt, J.: A Unifying Reference Framework for multi-target user interfaces. Interacting with Computers 15(3), 289–308 (2003)CrossRefGoogle Scholar
  6. 6.
    Rocchi, C., Stock, O., Zancanaro, M., Kruppa, M., Krüger, A.: The Museum Visit: Generating Seamless Personalized Presentations on Multiple Devices. In: Proc. of the International Conference on Intelligent User Interfaces (IUI 2004), Funchal, Portugal, pp. 316–318 (2004)Google Scholar
  7. 7.
    Beach, A., Gartrell, M., Xing, X., Han, R., Mishra, S., Seada, K.: Fusing Mobile, Sensor, and Social Data To Fully Enable Context-Aware Computing. In: Proc. of the 11th ACM Workshop on Mobile Computing Systems and Applications, Annapolis, USA, pp. 61–66 (2010)Google Scholar
  8. 8.
    Hervás, R., Bravo, J., Fontecha, J., Villarreal, V.: Achieving Adaptive Augmented Reality through Ontological Context-Awareness applied to AAL Scenarios.  Journal of Universal Computer Science 19(9), 1334–1349 (2013)Google Scholar
  9. 9.
    Herskovic, V., Neyem, A., Ochoa, S.F., Pino, J.A., Antunes, P.: Understanding Presence Awareness Information Needs Among Engineering Students. In: Proc. of the 16th IEEE International Conference on Computer Supported Cooperative Work in Design, Wuhan, China, May 23-25 (2012)Google Scholar
  10. 10.
    Antunes, P., Herskovic, V., Ochoa, S.F., Pino, J.A.: Reviewing the Quality of Awareness Support in Collaborative Applications. Journal of Systems and Software 89, 146–169 (2014)CrossRefGoogle Scholar
  11. 11.
    Romero, P., Calvillo-Gamez, E.H.: Towards an embodied view of flow. In: Proc. of 2nd Workshop on User Models for Motivational Systems. CEUR Workshop Proc., vol. 740, pp. 100-105, Girona, Spain (2011)Google Scholar
  12. 12.
    Duarte, L., Carriço, L.: The influence of performance-oriented widgets on interactive behavior while playing videogames. In: Proc. of the 8th Int. Conf. on Advances in Computer Entertainment Technology, Article No. 54, Lisbon, Portugal (2011)Google Scholar
  13. 13.
    Garlan, D., Siewiorek, D.P., Smailagic, A., Steenkiste, P.: Project Aura: Toward Distraction-Free Pervasive Computing. Pervasive Computing 1(2), 22–31 (2002)CrossRefGoogle Scholar
  14. 14.
    Sukthankar, R.: Towards Ambient Projection for Intelligent Environments. In: Proc. of CVIIE 2005, Lexington, USA, pp. 162–172 (2005)Google Scholar
  15. 15.
    Breiner, K., Meixner, G., Rombach, D., Seissler, M., Zühlke, D.: Efficient generation of ambient intelligent user interfaces. In: König, A., Dengel, A., Hinkelmann, K., Kise, K., Howlett, R.J., Jain, L.C. (eds.) KES 2011, Part IV. LNCS, vol. 6884, pp. 136–145. Springer, Heidelberg (2011)CrossRefGoogle Scholar
  16. 16.
    Guerrero, L., Ochoa, S.F., Pino, J., Collazos, C.: Selecting Devices to Support Mobile Collaboration. Group Decision and Negotiation 15(3), 243–271 (2006)CrossRefGoogle Scholar
  17. 17.
    Alarcon, R., Guerrero, L., Ochoa, S.F., Pino, J.: Analysis and Design of Mobile Collaborative Applications Using Contextual Elements. Computer and Informatics 25(6), 469–496 (2006)zbMATHGoogle Scholar
  18. 18.
    Tentori, M., Favela, J.: Activity-Aware Computing for Healthcare. IEEE Pervasive Computing 7(2), 51–57 (2008)CrossRefGoogle Scholar
  19. 19.
    Burgess, N.: What is it Like to Work in an Emergency Room? Hospital Jobs Online (2014), (last visit: February 2, 2014)
  20. 20.
    Monares, A., Ochoa, S., Herskovic, V., Santos, R., Pino, J.A.: Modeling Interactions in Human-centric Wireless Sensor Networks. In: Proc. of the 2014 IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2014), Hsinchu, Taiwan (2014)Google Scholar
  21. 21.
    Kristoffersen, S., Ljungberg, F.: Mobility: From stationary to mobile work. In: Braa, K., Sorensen, C., Dahlbom, B. (eds.) Planet Internet, Lund, Sweden, pp. 137–156 (2000)Google Scholar
  22. 22.
    Pinelle, D., Gutwin, C.: A groupware design framework for loosely coupled workgroups. In: Proc. of the European Conf. on Computer Supported Cooperative Work, pp. 119–139 (2005)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Sergio F. Ochoa
    • 1
  • Alvaro Monares
    • 1
  • Nicolás Ochoa
    • 2
  • Ramón Hervás
    • 3
  • José Bravo
    • 3
  1. 1.Computer Science DepartmentUniversidad de ChileChile
  2. 2.Medical SchoolUniversidad de ChileChile
  3. 3.MAmI Research LabUniversity of Castilla-La ManchaCiudad RealSpain

Personalised recommendations