Eliciting Accessibility Requirements for People with Hearing Loss: A Semantic and Norm Analysis

  • Marta Angélica Montiel Ferreira
  • Rodrigo Bonacin
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8512)


The barriers for people with hearing loss to access the Web go beyond the perceptual ones, i.e., the use of audio based content. Many people with hearing loss have difficulty writing and interpreting long or complex texts on the Web. In this study, we analyzed the semantic and normative aspects of Web content production and consumption by means of participatory studies with 29 deaf users. These studies resulted in the elicitation of 121 key problems, and the respective high level design recommendations. The recommendations aim to transform the Web into an inductor of learning. They also include design solutions that demand further research on assistive technologies.


Web Accessibility Universal Design Organizational Semiotics Universal Usability 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Ferreira, M.A.M., Bonacin, R.: Analyzing Barriers for People with Hearing Loss on the Web: A Semiotic Study. In: Stephanidis, C., Antona, M. (eds.) UAHCI/HCII 2013, Part II. LNCS, vol. 8010, pp. 694–703. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  2. 2.
    Liu, K.: Semiotics in information systems engineering. Cambridge University Press (2000)Google Scholar
  3. 3.
    Gibson, J.J.: The Theory of Affordances. In: Shaw, R., Bransford, J. (eds.) Perceiving, Acting, and Knowing (1977)Google Scholar
  4. 4.
    Stamper, R.: Social Norms in Requirements Analysis – an outline of MEASUR. In: Jirotka, M., Goguen, J., Bickerton, M. (eds.) Requirements Engineering, Technical and Social Aspects. Academic Press, New York (1993)Google Scholar
  5. 5.
    Elzouki, A.Y., Harfi, H.A., Nazer, H., Oh, W., Stapleton, F.B., Whitley, R.J.: Textbook of Clinical Pediatrics, vol. 1. Springer (2011)Google Scholar
  6. 6.
    Power, D., Leigh, G.R.: Principles and practices of literacy development for deaf learners: A historical overview. Journal of Deaf Studies and Deaf Education 5, 3–8 (2000)CrossRefGoogle Scholar
  7. 7.
    Moura, G., Vasconcelos, L.A., Cavalcanti, A., Breyer, F., da Silva, D., Teixeira, J.M., Leão, C., Kelner, J.: Luz, Câmera, Libras!: How a Mobile Game Can Improve the Learning of Sign Languages. In: Marcus, A. (ed.) DUXU/HCII 2013. LNCS, vol. 8013, pp. 266–275. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  8. 8.
    Fernandes, E.: Surdez e Bilinguismo, 4th edn., Editora Mediação. Porto Alegre (2011)Google Scholar
  9. 9.
    Keates, S., Looms, P.O.: User –Centered design and accessibility in real-world contexts. HCI Tutorial. Springer, Heidelberg (2013)Google Scholar
  10. 10.
    Fuglerud, K.S., Sloan, D.: The Link between Inclusive Design and Innovation: Some Key Elements. In: Kurosu, M. (ed.) HCII/HCI 2013, Part I. LNCS, vol. 8004, pp. 41–50. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  11. 11.
    Stamper, R.: Signs, Information and Systems. In: Holmqnist, B., et al. (eds.) Signs of Work Semiotics Information Processing in Organisations. Walter de Gruyter, N. Y (1996)Google Scholar
  12. 12.
    Stamper, R.K.: Information Systems as a Social Science: An Alternative to the FRISCO Formalism. In: Falkenberg, E.D., Lyytien, K., Verrijn-Stuart, A.A. (eds.) Information System Concepts: an Integrated Discipline Emerging, pp. 1–51. Kluwer Academic Publishers, USA (2000)CrossRefGoogle Scholar
  13. 13.
    Müller, M.J., Haslwanter, J.H., Dayton, T.: Participatory Pratices in the Software Lifecycle. In: Helander, M., Landauer, T.K., Prabhu, P. (eds.) Handbook of Human-Computer Interaction, 2nd edn., pp. 255–297. Elsevier Science (1997)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Marta Angélica Montiel Ferreira
    • 1
  • Rodrigo Bonacin
    • 1
    • 2
  1. 1.FACCAMPCampo Limpo PaulistaBrazil
  2. 2.CTI Renato ArcherCampinasBrazil

Personalised recommendations