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Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence

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Novel Methods and Technologies for Enterprise Information Systems

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 8))

Abstract

The high dissemination of smartphones in our everyday life has also influenced the use of business applications such as Enterprise Resource Planning (ERP) systems. In particular, the intuitive interaction of mobile devices and their innovative visualization concepts allow for a high joy-of-use. Whereas mobile business applications are already present today, the impact of private Smartphone usage on the user assessment of business applications, such as ERP, is rarely discussed. This paper addresses this research question by investigating the impact of private Smartphone usage on ERP user satisfaction. The authors hypothesize that users with lot of experience in mobile usage are also evaluating their ERP system more critical, as they also expect to have these intuitive interaction concepts in their business environment. The findings presented in this paper are based on a survey with 184 participants from small and medium-sized enterprises in Germany.

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Author information

Authors and Affiliations

  1. Chair of Business Information Systems and Electronic Government, University of Potsdam, 14482, Potsdam, Germany

    Corinna Fohrholz & Norbert Gronau

  2. Technische Universität Dresden, 01187, Dresden, Germany

    Christian Lambeck

Authors
  1. Corinna Fohrholz
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  2. Christian Lambeck
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  3. Norbert Gronau
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Correspondence to Corinna Fohrholz .

Editor information

Editors and Affiliations

  1. University of Innsbruck, Innsbruck, Austria

    Felix Piazolo

  2. University of innsbruck, Innsbruck, Austria

    Michael Felderer

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Fohrholz, C., Lambeck, C., Gronau, N. (2014). Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence. In: Piazolo, F., Felderer, M. (eds) Novel Methods and Technologies for Enterprise Information Systems. Lecture Notes in Information Systems and Organisation, vol 8. Springer, Cham. https://doi.org/10.1007/978-3-319-07055-1_15

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