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Proceedings of the 7th World Congress on Engineering Asset Management (WCEAM 2012) pp 195–205Cite as

Stakeholder Engagement and Asset Management: A Case Study of the Gold Coast Airport, Queensland

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Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

Abstract

One of the fastest growing industries—aviation—faces serious and compounding challenges in maintaining healthy relationships with community stakeholders. One area in aviation-creating community conflict is noise pollution. However, current understandings of the factors that affect noise annoyance of the community are poorly conceptualized. More importantly, the way community needs and expectations could be incorporated in airport governance has been inadequately framed to address the issue of aircraft noise. This paper proposes the utility of adopting an integrated strategic asset management (ISAM) framework [1] to explore the dynamic nature of relationships between and airport and its surrounding area. The case of the Gold Coast Airport (OOL) operator and community stakeholders is used. This paper begins with an overview of the ISAM framework in the context of airport governance and sustainable development—as a way to find a balance between economic opportunities and societal concerns through stakeholder engagement. Next, an exploratory case study is adopted as a method to explore the noise-related complaints, complainants, and possible causes. Following this, the paper reviews three approaches to community stakeholder engagement in Australia, Japan, and UK and discusses their implications in the context of OOL. The paper concludes with a contention that airport governance is likely to be much more effective with the adoption of ISAM framework than without it.

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Acknowledgments

This paper was developed within the CRC for Infrastructure and Engineering Asset Management (CIEAM), established and supported under the Australian Government’s Cooperative Research Centres Programme, in collaboration with the Collaborative Research Network (CRN) programme within Southern Cross University. The authors gratefully acknowledge the financial support provided by the CRC and CRN.

Author information

Authors and Affiliations

  1. Southern Cross Drive, Bilinga, QLD, 4225, Australia

    Robyn Keast

  2. Curtin Business School, Kent Street, Bentley, WA, 6102, Australia

    Subas P. Dhakal & Kerry Brown

  3. University of Southern Queensland, West Street, Toowoomba, QLD, 4350, Australia

    Muhammad N. Mahmood

  4. QUT Business School, 2 George St, Brisbane, QLD, 4000, Australia

    Anna Wiewora

Authors
  1. Subas P. Dhakal
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  2. Muhammad N. Mahmood
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  3. Anna Wiewora
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  4. Kerry Brown
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  5. Robyn Keast
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Corresponding author

Correspondence to Subas P. Dhakal .

Editor information

Editors and Affiliations

  1. World Congress on Engineering Asset Management, Seoul, Korea, Republic of (South Korea)

    Woo Bang Lee

  2. World Congress on Engineering Asset Management, Gyeongnam, Korea, Republic of (South Korea)

    Byeongkuen Choi

  3. Queensland University of Technology, Graceville, Queensland, Australia

    Lin Ma

  4. Queensland University of Technology, Sunnybank Hills, Queensland, Australia

    Joseph Mathew

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Dhakal, S.P., Mahmood, M.N., Wiewora, A., Brown, K., Keast, R. (2015). Stakeholder Engagement and Asset Management: A Case Study of the Gold Coast Airport, Queensland. In: Lee, W., Choi, B., Ma, L., Mathew, J. (eds) Proceedings of the 7th World Congress on Engineering Asset Management (WCEAM 2012). Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-06966-1_19

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  • DOI: https://doi.org/10.1007/978-3-319-06966-1_19

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-02461-5

  • Online ISBN: 978-3-319-06966-1

  • eBook Packages: EngineeringEngineering (R0)

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